French Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in French? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for French-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring

• Fluency in French (minimum C1) and Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology is a plus
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements

• Fluent in French & English
• Highschool Degree
• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trends.
• Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.
• Abroad Relocation package on offer
• Able to immediate start (the projects will start from the 12th of August, onwards)

Conditions on offer

• Full time (40h/week) + 2 Days OFF
• Monthly salary
• Bonuses
• Benefits (Spanish lessons, free entrance to various spaces and much more)
• Health insurance
• Abroad Relocation package on offer