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German Speaking Customer Experience Specialist
Presencial en Málaga·Añadida hace 6 días
KultureTalent
6 ofertas abiertas
Qué piden
Trabajar en inglés
Se requiere inglés, según la oferta.
Alemán
La oferta pide alemán o lo valora.
Trabajar presencialmente en Málaga
No se menciona ninguna ayuda para la mudanza.
Bachillerato
«Highschool Degree» — según la oferta.
Esta oferta está publicada en inglés.
El puesto
Responsibilities
- Communicate with customers via phone, chat & e-mail
- Receiving and handling calls in German from customers for an important chain of hotels.
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
What you will bring
- Fluency in German (minimum C1) and Advanced English knowledge
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Requirements
- Fluent in German & English
- Based in Malaga, Spain
- NIE, NAF and Spanish bank account.
- Highschool Degree
- Dynamic and Proactive
- Strong understanding of online community dynamics and digital content trends.
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