Gerente de Recursos Humanos de Operaciones

• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field.
• Minimum of 3 years of Human Resources experience, ideally within a retail, hospitality, logistics, or other operational environment.
• Solid knowledge of employee relations, labor legislation, and HR best practices.
• Experience working with unions and employee representatives.
• Strong business partnering and stakeholder management skills.
• Ability to balance operational priorities with people-focused solutions.
• Excellent communication, influencing, and conflict-resolution skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proactive, collaborative, and customer-oriented mindset.
• Experience in multi-site operations and/or airport environments is considered an advantage.
• Fluent Spanish and English communication skills.

The Operations HR Manager supports Retail Operations by delivering effective Human Resources solutions that drive business performance across airport locations. Acting as a trusted HR partner, this role provides guidance on people-related matters, ensures compliance with labor regulations and company policies, and contributes to the successful implementation of HR strategies, organizational changes, and employee development initiatives.

• Partner with Retail Operations leaders and managers to provide HR guidance and support on day-to-day people matters.
• Support the implementation of global and local HR strategies, policies, and initiatives aligned with business objectives.
• Build a strong understanding of operational challenges and business needs to contribute to effective HR decision-making.
• Advise managers on HR solutions, employee relations matters, and organizational change initiatives.
• Manage labor relations activities, including liaison with unions and employee representatives, disciplinary processes, and dispute resolution.
• Monitor and manage employee absences in partnership with operational leaders, ensuring compliance with company policies and local regulations.
• Support the implementation of Health & Safety programs and ensure compliance with legal and company requirements.
• Coordinate training activities and collaborate with the Learning & Development team to identify and address capability-building needs.
• Manage airport credential applications and access requirements for employees and visitors.
• Support workforce planning activities, including staff roster preparation and operational HR administration.
• Promote a customer-focused HR service that enhances employee experience and operational effectiveness.