Especialista en Experiencia de Vuelo
Este puesto desarrolla e implementa iniciativas para mejorar la experiencia del cliente a bordo. Transformarás los comentarios y datos operativos en mejoras para el servicio y el retail.
El portal de empleo de España
Más de 92.000 ofertas activasPresencial en Viladecans·Añadida ayer (comprobada el 22 oct)
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Esta oferta está publicada en inglés.
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe's leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Provide business expertise and strategic direction as a member of the transformation team at Vueling, focusing on maintaining momentum across assigned project initiatives by adhering to the transformation governance model, with the aim of driving results and accomplishing the mission of each transformation initiative to enhance overall business performance and innovation.
Provide strategic direction and business expertise based on previous experience and deep knowledge of transformation objectives to support the mission and vision of the organization.
Inspire action by leveraging external and internal benchmarks and setting high aspirations for performance improvement in the current year and over the next 3-5 years.
Direct work prioritization and resource management by understanding interdependencies between performance KPIs and initiatives, applying agile methodologies to manage and drive large, complex projects.
Accelerate the transformation by identifying risks and opportunities quickly, facilitating rapid decision-making within the governance framework, and maintaining proactive executive level reporting with little oversight.
Collaborate with all areas of the organization, including finance, IT, data, and other shared services, to support and integrate transformation initiatives.
Execute quantitative data analysis and guide business leads and sponsors to provide transparent updates on business results and project milestones.
Bachelor's degree in finance, Business or a related field.
Master´s degree or equivalent work experience
5 years' experience in consulting or Strategy.
Strong business acumen, built on experience and exposure of past assignments
Understanding of competitors, markets and other nuances of the European commercial aviation market - with specific knowledge within the IOCC (integrated operations control space)
Plan, organize, and drive own work with minimal supervision
Working effectively in a multi-cultural organization
Confidence to work with leadership at all levels
Advanced proficiency in English and Spanish, with a minimum C1 level in both languages.
💛 Vueling Values
Our values are what we believe in, what we stand for and how we behave.
Make it happen
Make it better
Make it safe
Make it cost-focused
Make it customer-oriented
Win together
Vueling is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status.
Vueling es una aerolínea española de bajo coste con sede en Barcelona, que opera una amplia red de vuelos de corto y medio radio por Europa, el norte de África y Oriente Medio. Como parte del International Airlines Group (IAG), que también incluye a British Airways e Iberia, Vueling es una de las principales aerolíneas de bajo coste de Europa, transportando decenas de millones de pasajeros al año y operando una flota de más de 100 aviones Airbus. La aerolínea es conocida por su enfoque en la eficiencia, la innovación digital y una fuerte presencia en la región mediterránea.
La sede y la base operativa principal de Vueling están en Barcelona, con bases adicionales en ciudades como Madrid, Málaga y Sevilla. La cultura laboral de la empresa es dinámica y rápida, reflejando las exigencias de la industria aérea, y ofrece oportunidades para profesionales internacionales en áreas como operaciones de vuelo, análisis de datos, experiencia del cliente y funciones corporativas. Con el inglés como lengua de trabajo común junto con el español y el catalán, Vueling es un empleador atractivo para el talento internacional que busca trabajar en un entorno vibrante y multicultural en España.
o explora De nivel intermedio·IBEX 35·Aviación y Aeroespacial·Aerolíneas y Aeropuertos·Top Employers España