Responsable de Innovación Digital y Control de Procesos de Atención al Cliente
Madrid
44 mil € - 70 mil €
Híbrido en Madrid·Jornada completa·Añadida hace 5 días
28 ofertas abiertas
Jornada completa
Según la oferta.
Híbrido
Días de oficina y de casa — el reparto está en la oferta.
Trabajar en inglés
Se requiere inglés, según la oferta.
Estar cerca de Madrid para los días híbridos
No se menciona ninguna ayuda para la mudanza.
Esta oferta está publicada en inglés.
Johnson & Johnson is seeking an experienced Iberia EP/NV Supply Chain Specialist to join our team in Spain.
In this highly visible role, you will serve as the key Supply Chain partner for Spain and Portugal, ensuring outstanding service performance across the EP/NV portfolio while driving operational excellence, customer satisfaction, and business continuity.
As the bridge between Supply Chain and the commercial organization, you will influence strategic decisions, lead issue resolution, optimize inventory and allocation management, and ensure end-to-end alignment across multiple business functions.
What You'll Do
Act as the primary Supply Chain interface for customers across Spain and Portugal.
Drive service performance and key metrics, including OTIF, customer service levels, and penalty management.
Partner closely with Commercial, Finance, Customer Service, Distribution & Transportation, and Central Planning teams to ensure seamless execution.
Lead backorder and allocation management, including SKU prioritization and recovery planning.
Support tender submissions and commercial opportunities by assessing supply feasibility, allocation strategies, and inventory impacts.
Monitor inventory levels and implement effective inventory control strategies.
Track and improve key supply chain KPIs through proactive analysis and corrective actions.
Communicate supply risks, constraints, and opportunities to stakeholders, ensuring timely escalation when required.
Evaluate business and financial impacts, including P&L implications, cash flow, and charge-outs, to support informed decision-making.
Drive continuous improvement initiatives that enhance service reliability and operational performance.
What We're Looking For
Minimum 5 years of end-to-end Supply Chain experience.
Experience within the Medical Devices, Healthcare, Pharmaceutical, or other highly regulated industries.
Strong stakeholder management and cross-functional collaboration skills.
Solid understanding of supply chain performance metrics and operational planning.
Strong financial acumen with the ability to assess business impact and support commercial decision-making.
Excellent problem-solving, prioritization, and communication skills.
Bachelor's degree in Business, Supply Chain, Engineering, Operations, or a related field.
Why Join Johnson & Johnson?
At Johnson & Johnson, you'll be part of a global team dedicated to transforming healthcare through innovation. You'll collaborate with talented professionals across functions and geographies while making a meaningful impact on the lives of patients every day.
Ready to shape the future of healthcare supply chains? Apply today.
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.
Johnson & Johnson es un conglomerado multinacional farmacéutico, de dispositivos médicos y de salud del consumidor con sede en New Brunswick, Nueva Jersey, EE. UU. Con más de 130,000 empleados en todo el mundo, opera a través de tres segmentos principales: Innovative Medicine (productos farmacéuticos), MedTech (dispositivos médicos) y anteriormente Consumer Health (ahora separado como Kenvue). La empresa es líder mundial en el cuidado de la salud, desarrollando tratamientos y tecnologías en una amplia gama de áreas terapéuticas.
En España, Johnson & Johnson tiene una presencia significativa con oficinas en Madrid y Barcelona, empleando a miles de profesionales en funciones comerciales, clínicas y de investigación. La empresa es conocida por su sólida cultura corporativa, su compromiso con el desarrollo de los empleados y su enfoque en la innovación. Para los profesionales internacionales, J&J ofrece un entorno laboral diverso e inclusivo, beneficios competitivos y oportunidades para trabajar en proyectos sanitarios de impacto global, lo que la convierte en un empleador atractivo para quienes buscan construir una carrera en España.