About the role

• Own partner relationships, acting as the primary point of contact to drive retention, satisfaction, and growth.
• Enable and activate existing partners and associated clients through onboarding, implementation, contracts, and upsell activities.
• Design and deliver partner training & enablement programs to ensure partners are equipped to implement and support Genesy's solutions.
• Capture and relay product feedback from partners/clients to Product teams, helping prioritize improvements and communicate launches effectively.
• Foster a thriving partner ecosystem by building engagement programs, driving collaboration, and creating initiatives that deliver value and growth for partners.

About you

• Fluent in Spanish and English.
• Have 2+ years in partner management, account management, or customer success in SaaS or Cloud solutions.
• Excel at relationship building and communication across cultures.
• Can solve problems quickly, from technical issues to contract queries.
• Thrive in a fast-paced, international start-up environment.
• Love collaborating with cross-functional teams (Sales, Ops, Product, Marketing).

Nice to have

• Fluent in Italian or German
• Working experience with HubSpot
• Project Management

What we offer

💰 Competitive salary tailored to your experience.

🎯 Enticing performance bonuses that you won't see anywhere else.

💳 Flexible remuneration through Cobee.

📅 Short Fridays all year round and extra days of vacation for your birthday and Geneversary.

🏠 Yearly Work From Home allowance (24 days for Customer Facing functions / 48 days for Product & Engineering and Admin)

🌎 Full Work From Anywhere weeks during August & End of the year.

🏋🏻‍♂️ A discount on a premium gym (with spa access) just a step away.

🍏 Free fresh fruit every day to help you care for your health.

☕ Free coffee to keep you energized.

🍴 A discount at a beachfront cafe where you can also get daily menu deals.

🏖️ Beachfront office so you can work with stunning sea views-an inspiring and energizing workspace.

🌊 Direct beach access to take breaks by the sea and recharge.

📚 Continuous learning, including but not limited to mentoring, coaching, workshops, and opportunities to attend SaaS conferences.

🚀 Career growth opportunities, as we won't let your dedication and results go unnoticed.

🎉 Team gatherings and celebrations, because we love to build connections and celebrate achievements together.

👨‍💻 A collaborative culture because we foster hard work, teamwork, transparency, and respect, encouraging open communication and a positive environment where your voice matters.

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✨ If you're not sure you meet 100% of the requirements - we still want to hear from you.
Research shows that candidates from underrepresented groups often self-select out even when they're a strong match. If this role excites you and you believe you can have an impact at Genesy, we encourage you to apply.