Hello! We are Volotea, the airline of small and mid-sized cities in Europe.

Do you thrive in fast-paced environments and enjoy helping people in critical moments? Imagine being the key support for passengers during flight disruptions, ensuring they receive timely assistance and solutions.

As a Customer Response Agent, you'll be at the heart of our 24/7 Operations Control Center, providing real-time information and proactive support to passengers affected by delays, cancellations, or other operational challenges.

🚀 Take off with us! Your journey starts here.

How will it be to work with us?

• Support our passengers during daily operations, providing clear information and solutions when disruptions occur, always in coordination with Ground Operations.

• Proactively manage situations like overbooking, helping arrange hotels, flights, meals, and ground transport when needed.

• Follow sensitive cases and make courtesy calls to passengers with special needs, always with empathy and professionalism.

• Work closely with Operations, Call Center, and Ground Services to ensure a smooth customer experience.

• Use CRM tools to track cases, document interactions, and ensure issues are fully resolved.

• Keep cost control in mind and support administrative tasks such as booking issue management and finance-related cases (fraud, chargebacks).

🚀 Ready to join us?

What will make you succeed in this position:

• Experience in customer service, ideally in aviation or as a handling agent.

• Strong communication skills in Italian, English and Spanish.

• Calm, solution-oriented mindset, even in high-pressure situations.

• Comfortable with CRM tools and flexible to work shifts, including weekends and holidays.

• A genuine passion for helping people and delivering great service.

Take in consideration that while you'll work closely with Volotea team, this role is contracted through a third-party partner. This means your employment agreement and benefits will be provided by the third party rather than Volotea directly.

Learn more about working at Volotea HQ

VOLOTEA | Jobs and Careers

VOLOTEA | Vuelos baratos, ofertas y billetes de avión a ciudades de toda Europa.

Listen to our Top Management introduce our culture at Volotea.

Volotea is an equal opportunity employer that values diversity and inclusion and strives to recruit diverse candidates. Our goal is to continuously improve and sustain an inclusive culture by attracting, developing, and engaging the best talent in our industry.

Data Privacy

Please read our Data Privacy Policy here.