Fulfillment agent (Night Shift)

Team: Fulfillment Team and sometimes Customer Service

Schedule:22:00-04:00 Barcelona (CET) time (candidate may be in any time zone, but must work these hours in Barcelona (CET) time)

Workload note: Usually low to moderate traffic, but can reach up to ~15 requests during the shift.

PassNfly is a Barcelona-based startup dedicated to automating the air travel experience. Since 2012, our mission has been simple: eliminate the travel-associated bottlenecks for frequent travelers worldwide through smart, digital solutions.

Role Summary

This person will cover nighttime fulfillment operations, mainly monitoring incoming requests/tickets and delivering FastTrack service manually. In some cases, they will also contact customers and track replies via email.

Key Responsibilities

• Manual fulfillment processing & pass delivery: Monitor incoming requests during the night shift and deliver the service manually. Learn the internal workflow and understand airport-specific procedures.

• Customer contact (as needed): For certain requests, contact customers by email, follow up on responses, and track communication to ensure completion.

• Accurate logging & handover (if applicable): Keep the team informed about completed requests, pending cases, and any unusual situations, so that the manager can fix everything when her shift starts.
  

Requirements / What We're Looking For

• Ability to work 22:00-04:00 Barcelona (CET) time consistently

• Strong attention to detail and accuracy in manual operations

• Good written English for customer emails and internal notes

• Ability to follow instructions, processes, and airport-specific steps

• Reliable and responsible with independent work during low-activity hours

• Basic problem-solving skills and the ability to escalate issues when needed