Agente de Atención al Cliente
Agente de atención al cliente para el sector automotriz representando a Ford. Gestionarás interacciones y resolverás incidencias relacionadas con vehículos.
El portal de empleo de España
Más de 91.000 ofertas activasPresencial en Almussafes·Añadida hace 2 días (comprobada el 20 oct)
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Esta oferta está publicada en inglés.
We are looking for a talented and business-focused HR Business Partner to join our team in Spain on a fixed-term maternity cover assignment. This position offers an exciting opportunity to work within an international environment, partnering with business leaders to drive people strategies, employee engagement, and organizational success.
As a trusted HR advisor, you will support managers and employees across the full employee lifecycle while ensuring compliance with Spanish labor legislation and company policies. You will play a critical role in employee relations, union interactions, workforce planning, talent management, and payroll-related matters, helping the business achieve its strategic objectives.
Partner with managers and operational leaders to provide expert guidance on people-related matters, organizational effectiveness, performance management, and employee development.
Lead and support complex employee relations cases, investigations, disciplinary processes, grievances, and workplace conflict resolution while ensuring legal compliance and best practices.
Act as a key point of contact for labor relations matters, including collaboration with employee representatives and unions, collective agreements, and compliance with local employment legislation.
Support payroll processes and collaborate closely with internal stakeholders to ensure accurate and compliant payroll administration.
Partner with Talent Acquisition to develop recruitment strategies and support workforce planning initiatives aligned with business needs.
Support compensation and reward activities, including salary reviews and employee feedback initiatives.
Drive HR programs related to engagement, talent management, succession planning, leadership development, and organizational change.
Analyze HR metrics and workforce data, providing insights and recommendations to business leaders regarding attrition, employee trends, and workforce planning.
Contribute to HR policy development, implementation, and continuous improvement, ensuring compliance with labor regulations and organizational standards.
Monday to Friday schedule, from 9:00 AM to 5:00 PM.
If you are a bilingual HR professional with strong experience in labor relations, union environments, payroll, and employee relations, we would love to hear from you.
Apply today and join us as a strategic HR partner, helping shape a positive employee experience while supporting business success during this important maternity cover assignment.
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
• Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow.
• Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction.
• Leave it better - We take ownership and leave every process, person, and place better than we found it.
• Win together - We succeed as one-celebrating, supporting, and showing up for each other.
• Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different
TTEC es una empresa global de experiencia del cliente (CX) y servicios tecnológicos con sede en Englewood, Colorado, EE. UU. Con más de 40 años de historia, TTEC diseña, implementa y opera centros de contacto omnicanal, soluciones de transformación digital y compromiso del cliente impulsado por IA para grandes marcas en sectores como el comercio minorista, los servicios financieros y la atención médica. La empresa emplea a decenas de miles de personas en todo el mundo, lo que la convierte en uno de los mayores proveedores de BPO del mundo.
En España, TTEC opera centros de entrega y funciones corporativas, con presencia en ciudades como Madrid y Barcelona. La empresa es conocida por su entorno de trabajo multicultural y multilingüe, lo que la convierte en un lugar natural para profesionales internacionales, especialmente aquellos con habilidades lingüísticas. TTEC ofrece trayectorias profesionales en operaciones, gestión de proyectos y tecnología, y sus oficinas en España forman parte de una red global que apoya a clientes en toda Europa y más allá.
o explora De nivel intermedio·Atención al Cliente Multilingüe y BPO