The Role

We're looking for a proactive, detail-oriented People Operations Generalist to support and scale our APAC People Ops function. In this role, you'll own key operational processes focused on compliance, tooling, analytics, and continuous improvement.

You'll collaborate cross-functionally with the People Ops Manager to ensure a seamless employee experience across our global workforce, with an emphasis on our APAC region. Your day-to-day work will involve supporting immigration processes, managing audits, driving operational improvements, and keeping our systems accurate and efficient.

This is a great role for someone who thrives in a fast-paced, high-autonomy environment and enjoys optimizing workflows and solving problems with structure.

Responsibilities

• Support onboarding processes, including preparing offer letters and contracts
• Drive improvement projects in collaboration with cross-functional teams (e.g., tools, automation, vendor coordination, onboarding revamp)
• Coordinate and support audit preparation (e.g., HRIS audits, SOC2, I-9 tracking)
• Assist in ensuring compliance with local, state, and federal employment regulations
• Provide support for global benefits administration and employee queries
• Assist employees with employment visa documentation and related processes
• Respond promptly to employee queries via the shared HR inbox, prioritizing urgent and sensitive matters
• Manage employee leave requests, ensuring they comply with company policies and maintaining accurate and up-to-date leave records.
• Monitor and support engagement and turnover tracking efforts, including data reporting and analysis.

What we are looking for

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of experience in an HR or People Operations role.
• Utilization of AI tools (Claude, ChatGPT, etc.) to improve workflow and daily tasks.
• Strong organizational and analytical skills - you love a well-maintained tracker or system.
• A problem-solver mindset with the ability to spot inefficiencies and propose improvements.
• Experience with HRIS platforms (ideally Rippling), Airtable, and automation tools
• Proven ability to manage multiple tasks and priorities effectively with exceptional attention to detail.  
• Demonstrated ability to handle confidential information with discretion and integrity. 
• Exposure to immigration processes, audits, or global compliance work.
• Experience working in a fast-moving SaaS company or technology-driven organization.

Why Join

This role is for someone who wants to own, build, and scale. At Telnyx, you'll have the chance to leave your mark on the foundations of a global People Ops function while helping us expand into some of the fastest-growing regions in the world.

If you thrive on ownership, speed, and global impact, we'd love to talk.

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