With over 17,000 employees worldwide, Microsoft's Customer Experience & Success (CE&S) organisation is dedicated to empowering customers to accelerate business value through differentiated experiences, driven by our people and culture. As a Customer Success Account Manager (CSAM) in Ankara, you'll be at the heart of this mission, partnering with strategic government and public sector clients to help them realise their goals faster with technology that does more.

In this role, you'll be the primary delivery lead, orchestrating end-to-end post-sales support and delivery across Microsoft's Digital Cloud platforms and the Partner ecosystem. You'll leverage your technical expertise, business acumen, and industry perspective to align the right resources at the right time, ensuring customer outcomes are achieved efficiently.

You'll benefit from a supportive environment that values your unique perspective and offers opportunities for career growth, and a chance to deepen your cloud and industry expertise.

Find out more about our culture and values, and the environment you will be working in.

• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account.
• You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
• You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
• Understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.

• Extensive experience working with customers in the Government or Public Sector
• Experience in leading change management initiatives and engaging customers to drive positive outcomes.
• Regular interaction with executive level stakeholders
• Fluency in Spanish and English and able to use both in a business environment
• Bachelor's or Master's degree in Business, Sociology, Psychology, Computer Science, or a related field, or equivalent experience in customer success, solution delivery, practice management, consulting, or portfolio management.