Cards Operations Specialist - Banking Operations (Openbank)Country: Spain

Cards Operations Specialist - Banking Operations (OPENBANK)

Join Openbank, the 100% digital bank of the Santander Group, where innovation meets opportunity! With over 2 million customers across Spain, Germany, the Netherlands, Portugal, we're leading the way in digital banking. From loans and mortgages to a cutting-edge, fully automated investment platform, our products are transforming the industry.

At Openbank, we pride ourselves on simplicity, agility, and security, earning us the title of the most recommended Spanish bank among our customers. Technology is in our DNA and we are constantly developing new digital solutions and products. And we're not stopping there! At Openbank we are proud to be a bank that is gaining more and more international presence, we have just landed in the United States and Mexico.

If you're passionate about digital innovation, eager to make an impact, and ready to be part of a dynamic and forward-thinking company, then we want to hear from you! Join us and be part of our journey to redefine banking for the digital age!

Mission and responsibilities:

Our Banking Operations department is looking for a Cards Operations Specialist based out of Madrid. You will manage both internal and external card servicing teams. Establish team priorities, review solutions, and take responsibility for daily process KPIs and SLAs with regular reporting. Identify opportunities for process improvements and efficiency gains. Handle incident management. Organize the team based on identified priorities. Represent the servicing team across key bank forums including business and risk areas. Escalate operational risks. Oversee vendor management and budget allocation.

We're shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. In this role, you will be responsible for:

Familiarization and Evaluation

• Gain a deep understanding of the card servicing team, including both internal and external members.
• Assess current processes, identifying areas for improvement and any gaps in operational efficiency.

Establishment of Priorities

• Clearly define and communicate team priorities, aligning them with the bank's strategic objectives.
• Develop a detailed work plan for the team, ensuring proper allocation of tasks and resources.

KPI and SLA Management

• Take responsibility for daily process KPIs and SLAs, implementing a rigorous monitoring system and reporting performance regularly.
• Identify and execute actions to improve processes and increase efficiency.

Incident Management

• Effectively manage any incidents that arise, ensuring quick resolution and minimizing operational impact.
• Develop and maintain a contingency plan to address potential operational issues.

Collaboration and Representation

• Represent the card servicing team in various bank forums, such as business and risk committees.
• Maintain open and effective communication with other departments and vendors, ensuring smooth collaboration.

Team Development and Training

• Provide ongoing training and support to the team, ensuring all members are aligned with best practices and procedures.
• Foster a collaborative and supportive work environment that values and promotes professional development.

Project Implementation and Vendor Management

• Lead the implementation of card-related projects, working closely with IT teams and other relevant departments.
• Manage card vendors and budgets, ensuring cost optimization and service quality.

To be successful in the role you must have:

• +6 years of experience in a similar role working within cards operations.
• University or Master's Degree in business, engineering or similar field.
• Strong character and decision-making ability.
• Team player with resilience and adaptability.
• High accountability and ownership.
• Ability to work in dynamic environments.
• Strategic thinking and problem-solving mindset.
• Leadership in informal networks.
• Public speaking and stakeholder influence.
• C1 level of English is required.

What do we offer?

- Joining a dynamic and agile company undergoing international expansion.

- Working in start-up mode with the support of the Santander Group.

- Competitive remuneration and attractive benefits package.

- Possibility of growth within the company and the Group.

- Collaborating on international projects in different countries.

- Excellent work environment, social clubs, and frequent events.

Would you like to grow with us? Join our team!

Openbank / ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Bank, S.A./ Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. 

For further information about your rights and data protection, please read the ODS/Openbank Privacy Policy applicable to this type of data processing here.