What will be your mission?

We are looking for a customer-focused and analytical professional with a strong interest in quality management, product standards, and guest experience. The role requires a willingness to learn how quality and experience initiatives are developed and implemented through local teams, as well as the ability to understand the customer journey from a holistic and global quality perspective.

What will you do?

• Support the Quality team in the analysis of guest feedback to help ensure and enhance guest satisfaction across the hotel portfolio and overall hotel performance.
• Oversee and support the effective use of the Quality platform (ReviewPro), providing front- and back-end support, ensuring data accuracy, coordinating database maintenance, and managing JIRA tickets in collaboration with internal and external stakeholders
• Lead the preparation, review, and validation of Quality performance reports, ensuring consistent monitoring of key quality indexes and the timely delivery of insights to relevant stakeholders.
• Support the Quality Director in the coordination and follow-up of initiatives across the international Quality team, fostering alignment across regions and ensuring effective use of all available quality tools.
• Contribute to the governance, update and maintenance of the Corporate Brand Standards check lists, ensuring consistency and alignment with brand and quality guidelines.

What are we looking for?

EXPERIENCE

• Hospitality experience is highly valued, especially roles with customer interaction.

QUALIFICATIONS

• Degree in Business Administration, Tourism, or Hospitality; additional specialization in Hospitality Management is highly valued (or currently completing final year).
• Advance user of Microsoft Office (Excel, Word, PowerPoint).
• Fluency in English and Spanish (written and spoken).
• Understanding of hospitality operations and guest experience processes is highly desirable.

PREFERRED SKILLS

• Proactive, enthusiastic, and eager to learn in a dynamic environment.
• Analytical skills.
• Initiative.
• Organizational skills.
• Detail-oriented and pro-activeness of excellence.
• Communication skills and ability to collaborate with other teams.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience - diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.