Coordinador/a Central de Reservas

What are we looking for?

- We are looking for an experienced Call Center coordinator for a team of agents.
- Oriented towards objectives and results.
- Native/Bilingual Level of German, French, Dutch, or Italian and English
- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.
- Teamwork.

Are you passionate about hospitality and the tourism sector?

Join the team at the Minor Hotels Reservation Center in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts around the world.

At Minor Hotels, our employees are one of our most important assets.

Your passion, leadership, motivation and daily dedication to providing excellent service are the
reason for our success.

We are recruiting a COORDINATOR for our Reservations Centre located in the centre of Madrid.

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

The functions to be performed in this position are the following:

- Continuous evaluation, through listening, monitoring, etc.
- Feedback Individual/group sessions with agents.
- Management Coordination and continuous monitoring of the team of agents.
- Creation and monitoring of action plans to achieve objectives.
- Constant reporting to platform managers.
- Control of the sizing and balance of the workload.
- Resolution of doubts and incidents.
- Team management and motivation.
- Quality Management.