EOP Product Group Customer Success Manager- MEU

Mondelez

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Mondelez

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EOP Product Group Customer Success Manager- MEU

Mondelez

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Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

The MDS Planning Lead acts as the bridge between regional business needs and global MDS Products & Platform strategy. The role is accountable for delivering scalable, flexible, and collaborative MDS solutions that enable business transformation across markets. The MDS Planning Lead ensures successful adoption of core planning product solutions and platforms (like SAP S/4HANA and O9, aligning with global product architecture while addressing regional business needs.

How you will contribute:

Strategic Leadership

Provide thought leadership to shape regional solution strategies aligned with global digital architecture.

Drive fit-gap assessments and influence global Core Model evolution through regional insights.

Program Delivery & Governance

Own regional MDS plans, execution, and delivery metrics.

Lead end-to-end testing, cutover, andhypercarein coordination with business and vendor partners.

Manage risk analysis and escalation protocols

Stakeholder Engagement

Act as a trusted MDS advisor to regional business leads.

Support the BRD creation and validation process to ensure clarity and completeness.

Deliver executive-level reporting on KPIs, risks, andadoptionmetrics.

Change & Resource Management

Co-develop change management strategies to ensure user adoption and process readiness.

Lead upskilling and retention of critical MDS resources in-region.

Support contingency planning and operational continuity.

Value Delivery

Ensure that MDS investments yield measurable business value in cost, efficiency, and competitive advantage.

Support agile delivery models (e.g., sprintsignoffs, tech gates).

Key Stakeholder Interactions

Internal: Regional Business Leadership, Global MDS Products & Architects Managers, PMO, BU MDS Teams

External: Vendors, Implementation Partners, System Integrators

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Agile Learning & Digital Agility

Transparent Communication

Constructive Challenge/Design Thinking & Innovation

Data-informed decision making

Resilience Under Uncertainty

Strategic Decision Making

More about this role

What you need to know about this position:

Tooperateeffectively in a product organization composed of global, regional, and local teams, this role must embody the following principles: 

Clear Lines of Responsibility
Define accountability across global, regional, and market levels. Prevent overlaps in responsibilities to avoid confusion and conflict. The MDS Planning Lead must own regional MDS delivery while aligning with global solution frameworks.

Collaboration & Communication
Champion seamless communication between business, MDS, and vendor teams. Set up effective communication channels to support joint decision-making and transparency.

Autonomy & Empowerment
Empower local and regional teams to maketimely, market-relevant decisions. Ensure these decisions are aligned with global standards and strategies.

Scalability & Flexibility
Design MDS solutions and operational models that scale with business growth and can adapt to changing market needs or disruptions.

Shared Ownership
Foster joint accountability for technology success across global and regional stakeholders. Create a culture of collaboration and shared goals.

What extra ingredients you will bring:

Group Learning skills

Travel requirements: 10% - 20% international travel

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!