IT Consumer Engagement Product Owner

International retail company is searching for an IT Product Owner (Customer Engagement) to join their team and own the product vision, roadmap and day to day in the Customer Experience fields (Sales, Marketing, etc) across multiple international markets.

• Define and drive the product roadmap for Customer Engagement initiatives, translating the business needs into technological initiatives.
• Gather business requirements and translate them into actionable product deliverables.
• Manage and prioritise the product backlog based on business value and strategic objectives.
• Collaborate with technology teams and external partners to ensure successful product delivery.
• Monitor product performance through KPIs and data-driven decision making.
• Coordinate releases and continuous improvements across the product lifecycle.
• Act as the key point of contact between business, technology and delivery stakeholders.
• Promote best practices in product management and contribute to the evolution of product ways of working.
• Ensure a consistent and customer-centric experience across international markets.

• Permanent position based in Madrid, with a hybrid model of 2 days of remote working and 3 days at the office per week.
• Opportunity to work in a global and multicultural environment.
• High visibility role with strategic impact on business and customer experience.
• Exposure to large-scale digital transformation initiatives.
• Collaborative culture with strong interaction between business and technology teams.
• Career development opportunities within an international organisation

Our client is experiencing an ambitious digital transformation journey, focused on enhancing Customer Engagement and omnichannel experiences. The organisation operates across multiple regions and is investing in modern product-led ways of working to support future growth and innovation.

• International end-client in the retail sector based in Madrid
• Global digital transformation project with direct impact international markets.

The successful candidate should have:

• Experience of at least 4 years as an IT Product Owner, Product Manager or similar role, ideally in Salesforce Service Cloud, Marketing Cloud or Loyalty management.
• Proven experience managing product roadmaps and prioritising backlogs.
• Strong stakeholder management and communication skills.
• Experience working in Agile environments and using tools such as Jira and Confluence.
• Ability to make data-driven decisions and measure product success through KPIs.
• Exposure to CRM, customer engagement, marketing technology or loyalty platforms.
• Experience working with international teams and multiple stakeholders.
• Knowledge of Salesforce ecosystem solutions will be highly valued.
• Fluent English communication skills.