Head of IT Vendor Management (end client company)

• Bachelor's degree or equivalent professional experience in IT, Business, Finance, or a related discipline.
• 7+ years of experience in IT Vendor Management, Supplier Governance, IT Service Management, Service Delivery, Contract Management, or outsourced IT environments.
• Proven experience leading or developing a Vendor Management Office (VMO), SIAM capability, multi-vendor governance model, or similar function.
• Strong knowledge of vendor performance management, SLA/KPI governance, risk management, and contractual oversight.
• Experience working with strategic technology vendors in complex managed-service and multi-supplier environments.
• Strong stakeholder management skills, with the ability to influence senior leaders and manage executive-level escalations.
• Solid understanding of ITSM practices, service integration principles, and governance tools such as ServiceNow.
• Excellent communication, analytical, and presentation skills.
• Fluent English and ability to work effectively in international environments.

• Opportunity to build and shape a strategically important global governance function.
• Exposure to executive stakeholders and enterprise-wide transformation initiatives.
• International and highly collaborative working environment.
• Competitive compensation package and benefits.
• Long-term career growth opportunities within a large and complex global organization.

Resumen

• International end client company
• Professional development

¿Dónde vas a trabajar?

International organization operating in a highly regulated and mission-critical industry. With a significant global footprint and a complex technology landscape, the company is investing in the modernization and governance of its IT Operations function to support continued growth, operational excellence, and business resilience.

Descripción

• Define and evolve the global Vendor Management Office (VMO) framework, governance model, and operating standards across IT Operations.
• Establish a scalable approach to vendor governance covering supplier performance, contract oversight, risk management, compliance, reporting, and service integration.
• Lead governance activities for strategic technology providers, including performance reviews, escalation management, executive reporting, and continuous improvement initiatives.
• Ensure contractual commitments, service levels, and operational performance are aligned to business objectives.
• Coordinate governance across multiple internal teams and external service providers, driving accountability and effective collaboration.
• Identify risks, dependencies, and service gaps across the vendor ecosystem and implement corrective actions where needed.
• Drive governance forums and stakeholder engagement at operational, tactical, and executive levels.
• Promote continuous improvement and represent vendor governance within broader IT Operations and transformation initiatives.

¿A quién buscamos (H/M/D)?

• Bachelor's degree or equivalent professional experience in IT, Business, Finance, or a related discipline.
• 7+ years of experience in IT Vendor Management, Supplier Governance, IT Service Management, Service Delivery, Contract Management, or outsourced IT environments.
• Proven experience leading or developing a Vendor Management Office (VMO), SIAM capability, multi-vendor governance model, or similar function.
• Strong knowledge of vendor performance management, SLA/KPI governance, risk management, and contractual oversight.
• Experience working with strategic technology vendors in complex managed-service and multi-supplier environments.
• Strong stakeholder management skills, with the ability to influence senior leaders and manage executive-level escalations.
• Solid understanding of ITSM practices, service integration principles, and governance tools such as ServiceNow.
• Excellent communication, analytical, and presentation skills.
• Fluent English and ability to work effectively in international environments.

¿Cuáles son tus beneficios?

• Opportunity to build and shape a strategically important global governance function.
• Exposure to executive stakeholders and enterprise-wide transformation initiatives.
• International and highly collaborative working environment.
• Competitive compensation package and benefits.
• Long-term career growth opportunities within a large and complex global organization.