What you will do

You will join us as an Enterprise Program Manager. You will be dedicated to the success of our largest global clients, managing a portfolio of enterprise accounts and acting as the central point of coordination for all ongoing projects. In this autonomous role, you will manage complex programs like Business Intelligence implementations and new product onboardings, driving regional alignment and strengthening key client relationships.

Where you will have impact

• Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients.
• Organize and manage all projects and programs within your enterprise accounts to ensure on-time delivery and the achievement of all business objectives.
• Establish clear program governance and expertly guide stakeholder expectations, from individual hotel properties to C-level executives at global headquarters.
• Create and maintain clear project documentation that provides an overview of timelines, activities, and potential risks using task management tools.
• Act as a vital bridge between clients and our internal Product and Engineering teams, capturing custom requirements and managing delivery timelines.
• Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular program status calls with key global chains.
• Serve as the voice of our EMEA customers, providing actionable feedback to internal teams to enhance our products and processes.

About our team

You'll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is simple: nurture amazing client relationships by retaining and growing our customers. As a Enterprise Program Manager, you will have the autonomy to make your mark while being a key player in our global team. We are obsessed with delivering an exceptional customer experience and are excited to have you help us make a real impact.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery. 
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Proven experience in a program or project management role, successfully managing enterprise or global accounts.
• Strong hospitality industry knowledge, with a deep understanding of hotel management structures, chain operations, and the OTA environment.
• Demonstrated ability to manage multiple complex projects concurrently, from planning and resource allocation to risk management and execution.
• Exceptional business acumen and interpersonal skills, with comfort and experience engaging with C-level executives.
• A tech-savvy mindset with the ability to understand data solutions, communicate effectively with both technical and non-technical audiences, and embrace AI tools to drive efficiency.
• A proactive, self-starter mentality with the ability to work autonomously across different time zones, primarily collaborating with teams in APAC and AMER.
• Excellent ability to influence and direct internal teams to ensure client objectives and project milestones are successfully met.
• A coachable and adaptable attitude, with a strong willingness to receive feedback and continuously improve.

We welcome

• A background in the SaaS industry, particularly with product rollouts or integrations.
• Specific knowledge of the hospitality market.
• Experience in Revenue Management within the hospitality sector.