Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us, you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!
Would you like to meet the Team, see our office, and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

Assisting in the design, deployment, and management of cloud infrastructure using AWS services such as EC2, S3, RDS, and Lambda.

Supporting networking configurations, including VPCs, subnets, and security groups, and implementing AWS security best practices (encryption, IAM, security groups).

Helping to maintain compliance with industry frameworks (such as GDPR and DORA) using AWS tools like CloudTrail.

Supporting the implementation of Infrastructure as Code (IaC) using tools such as CloudFormation and Terraform, and contributing to CI/CD practices with AWS CodePipeline and Git.

Implementing and managing monitoring tools such as AWS CloudWatch, Prometheus, New Relic, and DataDog, and assisting with setting up logging and alerting systems to detect issues and ensure system health.

Participating in incident response and monitoring, including real‑time alerting and on‑call duties to troubleshoot and restore services quickly.

Working closely with development, operations, and security teams to ensure alignment and understanding of cloud practices and communication of technical concepts at all levels.

Ensuring consistency and quality of the overall solution, working with the Product Owner to understand, analyze, and translate business requirements and user stories into feasible technical solutions and configurations.

Identifying and resolving bottlenecks, managing support solutions and processes, and helping to select, define, and go‑live with new support technologies and working methods.

Providing technical expertise to teams supporting connectivity and infrastructure for connected breweries and digital initiatives, including L1‑type support where appropriate.

Promoting a zero‑defect culture, partnering with Product Owners to introduce enhancements within quality and time expectations, and minimizing rework.

Operating as a self‑organizing team member in an Agile environment, sharing planning and execution responsibilities across the product team.

You are a good candidate if you have:

Solid understanding of AWS cloud services and networking (EC2, S3, RDS, Lambda, VPC, security groups).

Proven familiarity with DevOps practices and tools such as Terraform, CloudFormation, and CI/CD pipelines (AWS CodePipeline, Git).

Hands‑on experience with monitoring and logging tools (AWS CloudWatch, Prometheus, NewRelic, DataDog) and alerting systems.

Basic knowledge of cloud security best practices and compliance requirements (GDPR, DORA, AWS security tools).

Strong communication and collaboration skills, comfortable working with both technical and non‑technical stakeholders.

Analytical and problem‑solving mindset, with structured, solution‑oriented thinking and incident‑handling experience.

Ability to work in a self‑organizing agile team, with a commitment to customer value, quality, and continuous improvement.

AWS certification or progress toward obtaining one is a plus.

You are a perfect match if you also have:

Experience with incident management and on‑call support in a cloud or production environment.

Experience supporting L1‑type product or platform support, including using tools to take direct action on tickets.

Background or interest in connected breweries, OT/industrial systems, or data‑driven infrastructure.

Ability to work in fast‑paced, multi‑priority environments, while keeping focus on solution quality and standards alignment.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in the Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to the global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting the proper option in this tool or by communicating it on the hotline.
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