At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The DBB Process Consultant MtC is part of the Standing Organisation and is responsible for safeguarding the DBB template ways of working. This includes assessing and retrofitting template changes into existing processes. The role provides functional and process-related support to DBB key users, ensuring consistent and correct application of the DBB template within the MtC stream. The consultant actively drives conformance to the template ways of working while identifying and implementing continuous improvements.


Your responsibilities would include:

defining, maintaining, and governing the Global template
supporting the E2E Stream Lead in proactively managing the respective E2E process
validating process designs and ensuring alignment of standard processes and HEPM
translating process standards into solutions across CORE and business platforms
highlighting inconsistencies between standard processes and CORE/business platforms
proposing redesigns of existing processes and designing new processes/advanced functionalities based on improvement opportunities and stakeholder input
creating and updating procedures and manuals for CORE and business platforms that detail processes and serve as a basis for work execution
managing DBB artefacts (SOPs, training materials, HEPM flows, etc.) to ensure consistency and up-to-date documentation
facilitating process change requests and temporary derogations
analysing the impact of requested functional changes and advising stakeholders
introducing and rolling out new functionalities (retrofit template changes to live OpCos) and assessing business implications
guiding OpCos to follow standard processes and supporting UAT coordination
notifying stakeholders of major incidents affecting business and communicating possible workarounds
evaluating the impact of new capabilities on the current Global template
collaborating with Functions and Reference Groups (selected OpCos) to assess improvement potential
proposing, implementing, and monitoring measurable PPIs; driving continuous improvement initiatives based on PPI results
supporting effective change management to ensure adoption of process and capability changes, including engaging stakeholders, creating awareness and urgency, incorporating change management activities into program plans, and addressing cultural sensitivities.

You are a good candidate if you:

bring 3-5 years of experience in a similar role within a complex international environment and/or the FMCG industry
have experience in business process design and modelling techniques and tools
communicate complex topics clearly and effectively to diverse stakeholders
demonstrate strong consultancy skills and show critical thinking when required
possess experience in sales, including customer master data management, customer segmentation (global & local), pricing & discount management, commercial assets management (cts), and understanding of order management processes
have practical experience in logistics, including sales order management, handling of sales orders (allocation, picking, loading), transport management (basic), delivery to customer, unloading at the warehouse, route settlement, and rpm management
manage finance activities, including billing, credit risk management, collection and allocation management, pricing & discounts maintenance, and dispute resolution.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.
#LI-HYBRID