Customer Service Admin – Excel & English advanced

Are you passionate about customer experience and ready to support a fast-paced operations environment? Agilent Technologies is looking for a proactive and motivated Customer Service Admin / Customer Service Representative to join our Customer Operations Center in Barcelona.

Process formal quotes and orders, ensuring high accuracy and responsiveness.

Interface with sales and customers to provide accurate information, solve issues, and support pre-sales and post-sales activities.

Act as a liaison between customers and internal teams (e.g., Sales, Service Delivery, Collections) to resolve inquiries.

Manage and coordinate the end-to-end customer experience, applying knowledge of customer situations, internal processes, and compliance requirements.

Perform routine administrative customer service tasks following established procedures.

Excel operational work: data entry, maintaining trackers, preparing lists and reporting support using filters, tables and basic summaries.

This role requires strong, hands-on Excel usage in day-to-day work (not occasional use). We're looking for someone used to entering data, maintaining trackers and using Excel as a reporting support tool (e.g., applying filters and creating tables/summaries). Advanced English is essential.

Fluent/advanced English (written and spoken).

Previous experience in Customer Service / Customer Operations / Administrative Back Office roles.

Strong Excel in daily use: comfortable with filters and tables (basic Pivot Tables are a plus).

High attention to detail and data accuracy.

Strong time management, multitasking and prioritization skills.

Problem-solving mindset and ability to collaborate with diverse teams.

Proactive attitude, curiosity to learn, and ownership.

Ability to learn internal processes quickly.

SAP/CRM experience.

Administrative vocational training/education.

German (desirable but not required for this specific role).

Working hours: 08:00-17:00 (1-hour break)

Hybrid model:Remote: Monday & Friday

On-site (WTC offices): Tuesday to Thursday

Onboarding: first month fully on-site (Mon-Fri) for training and team integration

Gross annual salary: €29,000

Start date: ASAP, no later than October 1st

Contract: 6-month contract via ETT (temporary employment agency)

Agilent Spain has been recognized as a Great Place to Work, reflecting our commitment to an inclusive and high-quality work environment.