2d
Client Success Manager
Client Success Manager
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Hey there!
We're Fever, the world's leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let's discuss this role and what you will do to help achieve Fever's mission.
Your Mission
We are looking for a B2B SaaS Client Success Manager to join our Business department. One of Fever's business areas provides end-to-end ticketing solutions for live events - from sports and theater to racing circuits, shows, concerts, and much more. Our technology powers the entire ticketing journey, managing everything from event setup and sales to real-time access control at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
You will take ownership of a portfolio of client accounts, guiding them through every stage of their journey with our ticketing platform. Beyond building strong, long-term relationships and ensuring clients gain maximum value from our platform, you will also act as their first point of contact for technical requests, onboarding, and platform troubleshooting.
This is an opportunity to blend account management, onboarding leadership, and a technical mindset. You will work closely with Sales, Product, and Tech teams to ensure a fast, effective, and proactive response at every step.
About the role:
- Be the go-to person for clients regarding platform usage, technical support, and troubleshooting
- Lead engaging product demos, clearly explaining features, sales channels, purchasing flows, and back-office configuration
- Own and manage end-to-end client onboarding, ensuring a smooth transition from sales to implementation
- Provide training and ongoing support to help clients unlock the full potential of the platform
- Manage daily client relationships, including incident resolution, configuration, and data-related needs
- Build strong relationships with clients, proactively identifying opportunities to improve their experience and drive adoption
- Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client journey
- Share client feedback and product insights with Product teams to support continuous platform improvement
- Support on-site operations during live events when needed
- Play a key role in driving customer satisfaction and long-term success
About you:
- Experience in customer support, ideally in a SaaS environment, ticketing or event management.
- Confident troubleshooting technical issues with a hands-on mindset
- Fluent in English and Spanish
- Strong communication and presentation skills, with the ability to lead engaging, high-impact product demos.
- Tech-savvy, detail-oriented, and focused on client experience
- Comfortable working cross-functionally with internal teams
- Valid driver's license for occasional on-site support
- Bonus: knowledge of networks, ticketing platforms, event tech
- Understanding of onboarding processes, client journeys, or B2B SaaS implementations
Your benefits & perks:
- Flexible schedule
- Opportunity to have a real impact in a high-growth global category leader
- 40% discount on all Fever events and experiences
- Responsibility from day one and professional and personal growth
- Great work environment, international team of talented people to work with!
- 23 vacation days + your birthday off!
- Health insurance from Day 1
- English or Spanish Lessons
- Wellhub
- Flexible retribution (tax free allowance on restaurants and transport).
Thank you for considering joining Fever. We cannot wait to learn more about you!
If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
If you want to know more about how Fever processes your personal data,Fever - Candidate Privacy Notice
Candidatura gestionada por Fever