Service Delivery Administrator

About the role

At CMA CGM, we are looking for a Customer Service Professional to join our Customer Care team in Barcelona.

In this role, you will be responsible for maximizing the performance of the Group by optimizing the service delivered to customers through quality bookings and complete monitoring. Serving the customer in all its queries and requirements; Informing the customer on any shortcomings based on initial conditions (cost, delay...). Updating customer profiles, monitoring invoices when cancelled bookings, checking if changes are possible and modifying all bookings as per customer request in line with corporate guidelines.

Key Responsibilities

• Manage Bill of Lading (B/L) amendment requests in coordination with POL agents and the Agency Customs team.
• Receive, validate and register Telex Release instructions received from POL China.
• Approve and coordinate container positioning requests within terminals.
• Coordinate customs inspections with customs authorities, ILS, and the Agency Customs department to ensure timely completion.
• Prepare and send customer notifications related to rollovers, cut-and-run situations, call omissions, and other operational disruptions.
• Issue OOG notifications and provide relevant operational information to customers.
• Review and process B/L status drop requests received from other CMA CGM agencies.
• Support other CMA CGM agents with COD requests.
• Receive, register, and maintain records of original Bills of Lading delivered to the office.
• Monitor Idle Full containers, proactively notify customers, and coordinate follow-up actions with Head Office for units exceeding 60 days.
• Provide operational support to GBS teams by assisting with procedure changes, process clarifications, training needs, and information requests.
• Handle special customer requests, customs notifications, regulatory requirements, and other service-related matters involving customers or Spanish authorities.

Key Competencies and Qualifications

• Knowledge of import documentation, Bills of Lading (B/L), cargo release, and shipping procedures.
• Understanding of customs regulations, port requirements, and compliance standards.
• Customer service and stakeholder management skills.
• Container administration and operational process knowledge.
• Proficiency in English and shipping-related IT applications.
• Strong communication skills, both written and verbal.
• Attention to detail and accuracy in document processing.
• Problem-solving and decision-making abilities.
• Ability to prioritize tasks and manage multiple cases simultaneously.
• Teamwork and cross-functional collaboration.

What we offer

• Location: Avda. Ports d'Europa, 100, 08040 Barcelona
• Competitive salary
• 37,75h/weekly working hours:

• Monday to Thursday: 08:30 - 17:30
• Friday (Week 1): 09:00 - 17:00
• Friday (Week 2): 09:00 - 13:30

• Temporary contract: 6 months

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Come along CMA CGM's adventure!