Customer Service Credit Specialist - German Speaker

• Excellent interpersonal, relationship building and communication skills (German speaking)

• Native German & English language skills

• Passionate about American Express and customer service

• Exceptional problem solving and decision-making skills

• Ability to use decision making to drive customer loyalty and growth for the business

• Competitive and motivated

• Ability to work both independently and in a team environment

• Ability to take a professional approach to challenging situations

• Ability to “think on your feet”

Non-considerations for sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  

• You will be part of a team that delivers world-class results, both for Card Members and the business. In your role, you will:

• Handle incoming and outgoing calls for credit related matters

• Analyze client portfolios and organize the credit process with local Credit teams

• Make spend decisions based on risk assessment and card member and client profiles

• Recommend and execute cancellation or suspension of spending privileges where required

• Effectively negotiate and discuss alternate payment arrangements

• Work to the highest standards with a balanced delivery of both customer experience and shareholder value

• Opening Hours Monday to Friday 8:00AM - 5:00PM - 40 hours per week.

• Excellent interpersonal, relationship building and communication skills (German speaking)

• Native German & English language skills

• Passionate about American Express and customer service

• Exceptional problem solving and decision-making skills

• Ability to use decision making to drive customer loyalty and growth for the business

• Competitive and motivated

• Ability to work both independently and in a team environment

• Ability to take a professional approach to challenging situations

• Ability to "think on your feet"

Non-considerations for sponsorship

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.