Application Operations Engineer (AppOps & Identity)

🚀 We're Hiring: Application Operations Engineer (AppOps & Identity)

📍 Location: Fuengirola or Málaga, Spain (Hybrid- Visiting the Fuengirola CS Hub 3x days a week)
🧑💻 Department: Tech / Application Operations

🌟 About the Role

We're looking for a proactive and technically skilled Application Operations Engineer to join our growing Tech team.

This is not a traditional support role. You'll be at the heart of our transition from Application Support to modern Application Operations (AppOps) - owning application reliability, driving automation, and ensuring our systems run smoothly at scale.

A key part of this role is Identity & Access Management, where you'll leverage Microsoft Entra ID (Azure AD) to deliver secure, automated, and scalable access to business-critical applications.

If you enjoy solving complex problems, automating processes, and working across teams to improve systems end-to-end - this role is for you.

🔧 What You'll Be Doing

🧩 Own Application Reliability

Take ownership of the availability, performance, and stability of key business applications

Monitor system health, integrations, and user experience

Proactively detect and prevent issues before they impact users

🚨 Lead Incident & Problem Management

Act as a key owner in application incident management (Tier 2/3)

Troubleshoot complex issues and perform root cause analysis

Drive post-incident reviews and continuous improvements

Collaborate with development, infrastructure, and external vendors

👁️ Build Monitoring & Observability

Configure and improve monitoring, alerting, and logging

Tune alerts to reduce noise and improve signal quality

Identify trends and risks early using data and metrics

🔐 Drive Identity & Access Management (Entra ID)

Manage user provisioning and deprovisioning across applications

Implement role-based access control (RBAC) and access governance

Work with:

Access packages & entitlement management

Privileged Identity Management (PIM)

Automated joiner/mover/leaver (JML) workflows

Ensure least privilege and zero-trust principles are enforced

Support audits, access reviews, and compliance initiatives

⚙️ Automate & Improve

Identify repetitive tasks and automate operational processes

Improve monitoring, deployments, and recovery procedures

Contribute to reducing incidents and improving system resilience

🤝 Collaborate Across Teams

Act as a bridge between business, development, infrastructure, and security teams

Provide feedback to improve application design and operability

What We're Looking For

✅ Must-have

Experience in application support and/or application operations

Hands-on experience with Microsoft Entra ID (Azure AD):

User lifecycle management (JML)

Access control (RBAC, groups)

Identity governance concepts

Strong troubleshooting and problem-solving skills

Experience with ITSM tools (e.g., Jira, ServiceNow)

Ability to work in a fast-paced, cross-functional environment

Please note that this role involves working from the office three days per week.

💡 Nice to have

Experience with monitoring / observability tools (APM, logs, tracing)

Knowledge of identity automation and access governance frameworks

Familiarity with APIs, integrations, and SaaS ecosystems

Experience with automation (scripts, workflows, or tooling)

🌈 Why Join Us?

🚀 Be part of a major transformation from Support to AppOps

🔐 Work on modern identity and access management challenges

🤖 Drive automation and proactive operations

🌍 Collaborate with international teams across Europe

📈 Influence the way applications are operated at scale

🎯 What Success Looks Like

Applications are stable, monitored, and proactively managed

Incidents are reduced and resolved faster

Access is automated, secure, and audit-compliant

Operations become scalable, efficient, and data-driven