IT Support Specialist

Rover

BarcelonaonsiteCompetitivoPublicado hace 1 mesIndefinidoRemoto: On Site

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Rover

·Barcelona

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IT Support Specialist

Rover

Requisitos

Your Qualifications:

1+ years of corporate IT Help Desk experience
Experience providing hardware and software support primarily on Macs and some Windows laptops
Experience administering user accounts in corporate applications such as Okta, Google, and Atlassian products
Experience using an IT service management system to manage your work, e.g. Jira Service Management
Experience problem solving basic LAN/WAN networking issues, e.g. wireless performance issues and networking troubleshooting
Experience with the IT tasks associated with on/off-boarding employees/non-employees
Ability to be self-directed and work independently as a member of a team
Strong attention to detail and precision in following set processes
Thrives in a dynamic environment, demonstrating the ability to adapt to evolving priorities and ambiguous situations.
Ability to occasionally work evenings or weekends and lift up to 10 pounds
Fluent in English and able to communicate with vendors in Spanish

Beneficios

Benefits of Working at Rover.com:

Long-term incentive plan with a company performance-based cash payout
Pension plan
Private medical insurance
25 days PTO
Meal allowance and flexible compensation plan (transport and nursery)
Gym membership
€450 to cover the costs associated with the adoption of a pet
Annual €150 wellness reimbursement
Flexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and time
Grab snacks, fresh fruit, in our kitchen to keep yourself going
Regular team activities, events, game nights, and more
Dog-friendly office

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Who we are:

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we're a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We're investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington's Best Workplaces in the Puget Sound Business Journal. At Rover we're committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

Meet the IT Team:

Our team supports the software and hardware that Rover's workforce relies on to do their jobs. Our IT environment is 100% cloud-based with no on-premise servers. We have team members in both the US and Spain to support Rover's international workforce.

Who we're looking for:

We are looking for a hardworking and team oriented IT Support Specialist to join our team in our Barcelona office. The Support Specialist is primarily responsible for providing IT support to Rover's European workforce.

Your Responsibilities:

Ensure Help Desk SLAs and ticket volumes are honored
Answer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experience
Provide on-site support from our Poblenou Barcelona office, with the option for some occasional flexible work from home.
Provide software support, e.g. user account management, troubleshooting, installation and configuration
Provide hardware support, e.g. laptop provisioning/deprovisioning, break/fix for laptops, A/V equipment, and copiers
Implement and lead AI usage across the company as part of the IT team
Handle onboard/off-boarding tasks for employee lifecycle in collaboration with HR and our Workplace Experience team.
Build and maintain internal team documentation
Participate on special IT projects and initiatives

Nice to have:

Apple Genius Bar or similar experience
Experience supporting IT General Controls (ITGC) initiatives related to SOX, PCI, CCPA and/or GDPR regulations
Knowledge of Linux, iOS or Android troubleshooting
Familiarity with AI usage in enterprise applications, prompt engineering, etc.

Why we'll hire you:

Qualified for the position and your values align with Rover's Core Values
A fast learner that can quickly pick up new technologies
An excellent support specialist who wants to get even better
A superb communicator
Good at embracing a problem, but also knows when to seek help
Eager to improve processes and seek out solutions to team pain-points
Able to work independently

Rover is an equal-opportunity employer committed to promoting a diverse, inclusive, and inventive environment with the best employees. We're driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations, and ordinances.