Customer Care Specialist - English speaker

Híbrido en Madrid·Jornada completa·Añadida ayer

Playtomic

9 ofertas abiertas

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Resumen

Detalles del puesto

Contrato indefinido
Jornada completa.
Híbrido
Días de oficina y de casa — el reparto está en la oferta.

Requisitos

Trabajar en inglés
Se requiere inglés, según la oferta.
Estar cerca de Madrid, Spain (Hybrid) para los días híbridos
No se menciona ninguna ayuda para la mudanza.

Esta oferta está publicada en inglés.

El puesto

We're looking for a native English-speaking Customer Care Specialist based in Spain to support our users, primarily across our English-speaking markets. Ideally, you'll also speak an additional European language that aligns with our current or future market needs.

As a Customer Care Specialist, you'll be responsible for providing assistance and support to our customers - sports clubs using Playtomic. Your goal will be to resolve their inquiries and provide the best possible customer experience.

Check out a video from our Customer Care Director, talking about the team: https://www.youtube.com/watch?v=sWEU78qsxRw

Qué harás

Respond to customer inquiries: Engage with customers primarily through written channels such as live chat and email, addressing queries from sports clubs utilizing the Playtomic booking system.
Resolve technical issues: Collaborate with our product team to accurately identify, report, and address bugs and user feedback, ensuring seamless functionality for all users.
Collaborate across teams: Work closely with country managers, Customer Success managers, the marketing team and other departments to synergize efforts toward achieving company objectives.
Improve your skills and knowledge: Stay abreast of product updates, industry trends and customer service best practices to continually enhance performance and effectiveness.
Adhere to policies and procedures: Maintain compliance with company policies, procedures and guidelines related to customer care, privacy, security and regulatory requirements.
Embrace a proactive approach: Proactively identify common issues and suggest improvements or structure new projects that can enhance Customer Experience

In summary, your role is crucial in ensuring the highest level of customer satisfaction, driving product improvement to meet customer expectations and contributing to the overall success and expansion of our company.

You will be part of a team of 6 Global Customer Care Specialists and a total of 32 Customer Care team members!

Requisitos

Qué buscan

Native or Bilingual in English and another language
Experience in customer service
Knowledge or experience working with AI in a customer related role
A proactive and customer-oriented attitude
Tech-savvy
Based in Spain
Racket sports lover!

Se valorará

Experience using Zendesk as a customer support platform
Experience working at SaaS companies and business models
Excellent communication skills
Strong and responsible team player

Salario y beneficios

Qué ofrecen

Salary: Depending on experience, to be discussed in the first meeting
Opportunity to work in a top international team
23 days of vacation + day off on your birthday + 2 days off for Wellness days in August.
1 additional day off per year worked.
Cobee benefits: Medical insurance or Restaurant card and flexible spending on food, transportation, kindergarten and more.
Gympass discounts in several plans that include gyms, personal classes, access to free apps for wellbeing, nutrition etc.
Remote work flexibility

Proceso de selección

Last, and for you to start warming up, we want to show you what our process looks like:

First, you'll have an interview with the hiring manager
Then, there's an exercise to showcase your skills
Second interview with another team member.
Finally, you'll meet with with someone from the People team.

Sobre Playtomic

Playtomic es una empresa de tecnología deportiva con sede en Madrid, España. Opera una plataforma que conecta jugadores y clubes deportivos, ofreciendo herramientas de reserva y gestión para instalaciones y eventos deportivos. La empresa se centra en la industria del deporte, proporcionando soluciones tecnológicas para la gestión deportiva y la organización de eventos.

Playtomic tiene una fuerte presencia en España, con su sede en Madrid. La empresa es relevante para profesionales internacionales interesados en tecnología deportiva, gestión de eventos y creación de comunidades. Ofrece puestos en análisis de datos, atención al cliente, coordinación de eventos, contabilidad y gestión de patrocinios, lo que la convierte en un lugar de trabajo diverso para aquellos que buscan unirse a una empresa de tecnología deportiva en crecimiento.

Sector: Sports Tech
Fundación: 2017
Plantilla: 100–500
Sede: Madrid, Spain
En España: Madrid
Web: playtomic.io

Datos prácticos

Playtomic tiene su sede en Madrid, España, ofreciendo una ubicación central para profesionales internacionales.
La empresa opera en el sector de la tecnología deportiva, proporcionando una industria dinámica y en crecimiento para el desarrollo profesional.
Playtomic ofrece puestos en diversos campos, incluidos análisis de datos, gestión de productos y gestión de eventos, adecuados para diferentes conjuntos de habilidades.
La empresa tiene un fuerte enfoque en la comunidad y el deporte, lo que puede atraer a profesionales apasionados por el deporte y la tecnología.
Playtomic está expandiendo su presencia en Europa, lo que potencialmente ofrece oportunidades de movilidad internacional.

En sus propias palabras

Sobre la empresa y el equipo

We're world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing.

Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization. You will find +200 co-workers around the world with headquarters in Spain.

👉🏼 Take a look at our candidate playbook!

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