Nivoda is the leading global B2B jewellery marketplace transforming the diamond and jewellery supply chain through transparency, speed, and digital innovation. With a rapidly expanding team across major hubs worldwide, including London, New York, Hong Kong, Antwerp, and Amsterdam, we are building the trusted marketplace for the global jewellery industry.

About the Role

As the Office Manager for the Netherlands Fulfilment hub, you will be responsible for the smooth execution of all administrative, coordination, and operational support functions that enable efficient logistics and shipment activities. You will act as the central point of contact for internal teams, external partners, and service providers to ensure that office operations and fulfilment processes run seamlessly in a high-security, high-accuracy environment. This role is critical for maintaining operational standards, supporting the fulfilment team, and fostering a structured, productive workplace.

What You'll Do

Office & Administrative Management

Oversee day to day administrative operations of the Amsterdam hub, ensuring the office remains organised, well resourced, and compliant with internal standards.
Manage office supplies and conduct a monthly review of inventory to ensure sufficient stock of operational and office materials.
Coordinate facilities related matters including communication with the landlord, cleaning company, and other building service providers.
Act as the main contact for the security provider, managing alarm systems and coordinating any security related maintenance or updates.
Organise team lunches and small office events, including coordination of the regular office picnic or team lunch days.

Fulfilment Support & Coordination

Support the fulfilment team with administrative tasks related to inbound and outbound shipments.
Maintain and monitor inventory of all shipping materials including packing materials, carriers, order envelopes, and other materials used for shipping operations.
Communication with logistics partners such as FedEx, UPS, and secure couriers.

Team & Stakeholder Collaboration

Partner with the Hub Lead and fulfilment personnel to align on operational priorities and provide administrative support where needed.
Provide onboarding and orientation support for new team members joining the Amsterdam office.
Act as a central coordination point between internal teams and external service providers to ensure smooth day to day operations.

Security & Confidentiality

Uphold strict confidentiality and discretion when handling sensitive office information, documentation, and logistics data.
Ensure office systems and physical spaces comply with security protocols relevant to handling high-value goods.

Required Skills & Experience

3+ years of experience in office administration, operations coordination, or similar roles experience in logistics, fulfilment, or supply chain environments a plus.
Strong organisational and multitasking skills with a structured approach to problem-solving.
Excellent written and verbal communication skills in English (Dutch proficiency beneficial).
High attention to detail and accuracy in documentation and coordination tasks.
Professionalism, integrity, and accountability in handling confidential and operational information.