Business Development Manager - South Africa (North American region)

Location: Cape Town - 4 days a week in office

Working hours: US Hours - 4pm - 12am SAST

At Nivoda, we are passionate about empowering jewelry retailers and gemstone suppliers to thrive in today's dynamic market. As the leading B2B diamond and gemstone marketplace, we are dedicated to providing an exceptional platform that connects jewellery businesses of all sizes with the global diamond supply.

Our team of over 500 dedicated employees, many with a wealth of industry experience, have meticulously developed our award-winning platform that addresses the unique challenges of the jewellery sector. With Nivoda, you can buy and sell diamonds securely, efficiently, hassle-free, and at the most competitive prices.

Our Mission 💎

The idea of Nivoda was inspired by the ongoing inefficiency of diamond trading. We set out to develop the solution to help businesses, regardless of their size or location, increase their sales and margins, whilst removing the operational burden of sourcing diamonds.

Let's talk about the Sales Team ⭐️

Our incredible sales team across EMEA, NAM and APAC is driving Nivoda's mission to transform the luxury jewellery trade.

The buy-side team connects jewellers worldwide with the inventory they need. Their market expertise and genuine partnerships fuel our global expansion - like December 2024's remarkable 300% productivity surge.

If you thrive in a dynamic, ambitious sales environment and want to be part of our next chapter of growth, let's talk.

About the role ⭐️

At Nivoda, we are not just growing; we are scaling at an unprecedented pace, and we need world-class talent to join us on this journey to 10-figure GMV. As a Business Development Manager (BDM), you will be at the forefront of this growth, leading the charge in transforming potential into partnership and partnership into exponential growth. This role is not just about hitting targets; it's about redefining what's possible in the world's largest diamond marketplace.

Our core DNA: we start with the customer and seek to understand. You will be the architect of customer growth and success, guiding clients from their first interaction with Nivoda to becoming lifelong advocates of our platform. Your influence will span the entire customer lifecycle, ensuring that every touchpoint is an opportunity to deliver value and drive growth.

What would you be doing? 🤔

• Inspire and Onboard New Customers: Engage with high-potential prospects, understanding their unique needs, and crafting compelling narratives that position Nivoda as their go-to marketplace. Partner with SDRs to seamlessly transition leads into active buyers.

• Champion Customer Success: Serve as the trusted advisor to your clients, building deep, value-driven relationships. You will be their strategic partner, anticipating their needs and proactively driving solutions that deliver unmatched ROI.

• Drive Strategic Growth: Identify and execute on opportunities to expand and deepen client engagement through up-selling and cross-selling initiatives. You will turn customer success into business growth, aligning Nivoda's offerings with the evolving needs of our clients.

• Collaborative Excellence: Work hand-in-hand with SDRs, TAMs, and CS teams to ensure every customer journey is seamless and every handoff is flawless. You will be the linchpin that aligns efforts across teams, driving efficiency and maximizing customer satisfaction.

• Data-Driven Performance: Leverage key metrics such as GMV, Active Buyers, First Purchases, Retention, Frequency, ARPU, and LTV to refine strategies, optimize performance, and contribute to the continuous improvement of our platform.

• Innovate for Impact: Actively collaborate with product teams, providing insightful customer feedback that drives innovation and positions Nivoda as the leader in the marketplace. You'll be a catalyst for change, always pushing for better.

What do we need from you? 😎

• Fluent in English

• A passion for high-growth environments and a relentless drive to make things happen.

• Bachelor's degree in Business, Marketing, or a related field.

• 4+ years of experience in a B2B customer-facing role, with a proven track record of exceeding sales targets and driving customer success.

• Exceptional communication, negotiation, and relationship-building skills.

• A collaborative mindset with a demonstrated ability to work effectively across teams.

• Proficiency in CRM software (preferably Hubspot) and an analytical approach to decision-making.

Nice to have:

• Experience in the B2B marketplace, tech industry, or luxury goods market.

• Strong data analytics skills, with a history of using insights to drive business decisions.

• Advanced knowledge of sales methodologies and customer lifecycle management.

• Experience in driving strategic initiatives in a rapidly scaling environment
  

Our culture and what we offer 😉

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact.

Dynamic working environment in a rapidly growing company.
Enjoy a pleasant, low-hierarchy work environment.
Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits

🕰️ Flexible working hours and a vibrant company culture
💻 Remote work
🏥 Private health insurance to keep you at your peak
🧠 Plenty of opportunities for growth and learning
🏖️ Unlimited holiday allowance
🚀 Chance to join and contribute to a company during its exponential expansion phase

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Even if it seems you don't meet 100% of our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international coming from across the world. We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly.

*If after reading this job description you believe this is not the best fit for you, we'd encourage you to join our Talent Pool so we can keep you in mind as new roles open up.
You can sign up here: Nivoda Talent Pool

This ensures you're among the first to hear about openings aligned with your skills and interests.