Your Role

We're hiring a Customer Solutions Consultant specialising in sports science to join our new Customer Solutions team. You'll be a bridge between our customers and our product, providing pre-sales expertise, professional services and product innovation to some of the world's top sporting organizations.

In this role, you'll focus on Tier 1 and Tier 2 College & Professional clients, helping them solve complex performance problems through our Pro Suite solutions, specifically WIMU. You'll listen to customer needs, advise them on high-performance workflows and share insights back with our internal teams to help shape the future of Hudl products.

As a Customer Solutions Consultant, you'll:

• Support the sales journey. You'll partner with AEs and CSMs to identify growth opportunities, join discovery meetings and build technical relationships with key accounts.
• Drive professional services. You'll help customers move toward strategic alignment by designing and delivering custom solutions that improve their performance workflows.
• Innovate and prototype. You'll use customer feedback to build rapid prototypes, influencing the College & Professional product roadmap and testing new features before they hit the market.
• Educate and empower. You'll create customer-facing content like webinars and eBooks, while also training our internal sales teams to better understand sports science and human performance.

This role requires 3 days in the office per week, so we're currently considering candidates who live within a commuting distance of our offices in Barcelona.

Must-Haves

• Human performance expert. You have deep, hands-on experience with high-performance workflows in professional sports, particularly in sports science and human performance.
• Technical consultant. You're experienced in pre-sales consulting and professional services within a SaaS environment, with the ability to translate complex client needs into technical solutions.
• Strategic collaborator. You know how to win trust and influence stakeholders across disciplines, from Engineering and Product to Sales and Marketing.
• Data fluent. You're comfortable managing data to find insights and have a solid understanding of foundational sales metrics like revenue, pipeline and retention.
• Pro Suite proficient. You have a strong working knowledge of Hudl products, specifically WIMU, Sportscode and Wyscout.
• Languages:  Fluent in English, Italian and French

Nice-to-Haves

• Multilingual. We work with teams globally, so being able to speak more than one language is a strong advantage.
• B2B SaaS background. You've worked in a fast-paced SaaS company and understand how to scale processes and drive user adoption.
• Global perspective. You have experience working with or for international sports organizations and understand the unique nuances of different global markets.

Our Role 

• Champion work-life harmony. We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you'll own your work and have the agency to try new ideas.
• Encourage career growth. We're lifelong learners who encourage professional development. We'll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.
• Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees-but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.

Compensation