Recepcionista

• Essential Experience in Hotel Reception or similar roles.

• Must be people-oriented and possess a strong vocation for customer service.

• Service and quality oriented.

• A resourceful person with administrative management skills.

• Languages: Spanish, English, and French. Catalan and additional languages will be highly valued.

• Knowledge of the Mews PMS system is highly valued but not essential.

• Stable job in a dynamic and growing company.
• Permanent contract
• Monday to Sunday schedule with rotating morning and afternoon shifts. (No night shifts).
• Annual Salary: €25,000

Together with the General Manager, the Receptionist will be responsible for carrying out all daily front desk operations to ensure a safe, welcoming, and efficient environment for our guests. This role requires coordination, administrative skills, and a customer-oriented approach. The Receptionist executes the implemented processes so that all guests receive the best possible service. They operate from the reception area, remaining available and with a friendly smile to meet the needs of guests.

aparto offers a warm, welcoming, and exciting place to live. The Receptionist should enjoy hosting and delivering a great guest experience.

• Carry out daily operations: check-in, check-out, phone assistance, email and WhatsApp management, Mews, LiveChat, among others.

• Provide customer service and resolve any conflicts that may arise, ensuring the best possible experience in coordination with the cleaning and maintenance departments.

• Answer incoming calls and follow up on potential B2C sales.

• Manage parcel deliveries.

• Handle general communications via Mews.

• Support marketing follow-up through booking platforms and aparto’s website together with the General Manager.

• Provide prospective guest with useful information about the local area.

• Ensure a warm and welcoming environment for guest

• Respond to residents’ questions and maintenance issues throughout the stay.

• Follow up on complaints together with the General Manager.

• Assist in training new receptionists.

• Collaborate in internal data audits.

• Manage stationery orders.

• Participate in executing events coordinated by the Sales & Marketing Manager, along with the General Manager.

• Ensure health and safety requirements are met in the workplace.

• Use TrustYou to encourage and participate in continuous NPS improvement, executing action plans defined by the General Manager.

• Participate and coordinate check-out inventories.