What You Will Do

• Discovery: Lead interviews with Sales, Finance, and Operations to document business pain points and desired outcomes.

• Solution Mapping: Create detailed process maps, user stories, and functional requirements for Salesforce CPQ Admin and Developers.

• Prioritization: Manage the Business Systems backlog, prioritizing features based on ROI and strategic importance.

• Stakeholder Alignment: Facilitate consensus between conflicting department needs, such as Sales flexibility versus Finance rigidity.

• UAT: Define and lead User Acceptance Testing (UAT) to ensure new features meet the business's quality standards.

• Training: Develop training documentation and lead sessions to ensure high user adoption of new Lead-to-Cash processes.

• Support: Provide first-level triage and support to our internal teams to ensure smooth daily operations

What You Bring

• Professional Experience: 5+ years of experience as a Business Systems Analyst, specifically within Salesforce-driven environments.

• Domain Expertise: A deep understanding of the Lead-to-Cash lifecycle, including quote-to-order and billing processes.

• Technical Exposure: Ideally, you have been exposed to Salesforce CPQ and understand its role in the broader business ecosystem.

• Analytical Prowess: Expert-level ability to visualize complex data flows and business logic.

• Communication Skills: Exceptional verbal and written communication skills, with the ability to influence executive-level stakeholders and clearly articulate technical needs to non-technical partners.