Asesor de Soporte Técnico L2 (Inglés y Español)

Job Title:

Technical Support Advisor L2 (English and Spanish - speaking) - Remoto MA05

Job Description

Are you passionate about technical support and delivering outstanding customer experiences?

We'rea global technology and services leader that powers the brands of the future. We help some of the world's leading companies deliver exceptional customer experiences through innovative technology and expert support.

As aTechnical Support AdvisorinBarcelona,you'llprovide technicalassistanceto customers, resolve complex product inquiries, and help build long-lasting customer relationships while supporting a global, industry-leading brand.

- Provide technical support to customers via phone and email, troubleshooting productissuesand deliveringtimely, effective solutions.
- Guide customers through diagnostics, installations, maintenance, and product-related inquiries while ensuring an outstanding customer experience.
- Coordinate with internal teams to manage escalations, replacement requests, and issue resolution from start to finish.
- Deliver product training sessionstocustomers and partners, helping them maximize product knowledge and performance.
- Monitor customer cases, prepare progress reports, andidentifyopportunities for product and service improvements.
- Build trusted relationships with customers by providing proactive support andmaintaininghigh service quality standards.

- At least 3 years of experience in a customer service or technical support environment.
- Native or fluent English and proficient Spanish.
- Background in cycling, mechatronics, mechanical systems, ora related technical field.
- Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
- Experience using Microsoft Office, CRM, or ERP systems such as SAP or Microsoft Dynamics 365 is an advantage.
- Excellent communication, organization, and time management skills, withavailabilityto travel occasionally whenrequired.

Language Requirements:

English (Required), Spanish (Required)

- Full-time 39 hours/week permanent contract Monday toFriday 09:00 - 18:00

- Salary range 22.500 euros gross/year + up to 2.400 euros gross/year in bonus

- Remote anywhere from Spain

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

Ifyou'repassionate about technology, enjoy solving technical challenges, and want to make a real impact onthe customerexperience,we'dlove to hear from you. Apply today!

Time Type:

Full time

We'llprovide you with the tools, training, and support you need to succeed. At Concentrix,you'llhave the opportunity to develop your technicalexpertisewhile working alongside experienced professionals in a collaborative, international environment.

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, globally.We'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.