Atos is a global leader in digital transformation, high-performance computing, and information technology infrastructure. Headquartered in France, the company operates in dozens of countries and employs approximately 95,000 people worldwide. It provides a wide range of services including cloud computing, cybersecurity, and big data solutions to diverse sectors such as finance, healthcare, and government. In Spain, Atos maintains a significant presence with a large workforce distributed across several major cities. The company is a key player in the Spanish IT market, offering numerous opportunities for international professionals, particularly in specialized technical roles like SAP, Cybersecurity, and AI. Atos Spain is known for its multicultural environment and frequently hires for multilingual support roles, making it an accessible entry point for expats in the Spanish tech scene.

Atos was formed in 1997 through the merger of the French companies Axime and Sligos. It grew significantly through major acquisitions, including Siemens IT Solutions and Services in 2011 and the French supercomputer manufacturer Bull in 2014.

Customer Support Agent with Dutch

Atos

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About Atos Group

Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c. €10 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

We are looking for a Customer Support Agent with Dutch & English to join our team in Tenerife. Are you interested? Keep reading!

Responsibilities:

Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
Identify, evaluate and prioritize customer issues and complaints.
Analyze customer problems and develop effective resolution plans.
Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
Evaluate new services, processes and technologies introduced at the helpdesk.
Participate in training programs to support new technologies, procedures and customer service enhancements.
Collaborate with departmental staff to promote and maintain strong customer service values.
Escalate unresolved issues to support leads or designated service groups.

Requirements:

Languages: Proficiency in Dutch and English (mandatory).
Skills: Basic PC skills, excellent communication abilities.
Availability: Willingness to work in shifts (7x24, 40 hours per week).
Experience: No specific experience required; initial training will be provided.
Attributes: Service-oriented, proactive cooperation, results-focused, initiative and customer-oriented.