IAM Process Management Consultant

About the Role

We are looking for an IAM Process Management Consultant to support the continuous improvement and governance of Identity & Access Management processes within a global and dynamic IT environment.

You will play a key role in analyzing, documenting, and optimizing end-to-end IAM processes while collaborating with business stakeholders, process owners, architects, technical experts, and operations teams. The ideal candidate combines strong analytical capabilities with process management expertise and a solid understanding of IAM principles and identity lifecycle processes.

What You'll Do

As an IAM Process Management Consultant, your responsibilities will include:

• Analyze and document end-to-end IAM processes, identifying gaps, risks, dependencies, impacts, and improvement opportunities.

• Support the design, implementation, and continuous optimization of IAM processes.

• Gather, analyze, and structure business, customer, stakeholder, and user requirements.

• Translate business and process needs into clear functional requirements, user stories, workflows, and catalog requirements.

• Prepare process improvement proposals, supporting analysis, and documentation for review by Process Owners.

• Collaborate with IAM architects, technical specialists, development teams, and operations teams to align process requirements and dependencies.

• Drive process clarification activities and facilitate communication between technical and business stakeholders.

• Create and maintain process documentation, user guidance materials, training content, and knowledge resources.

• Support governance, compliance, change management, and continuous improvement initiatives across IAM services.

What We're Looking For

Required Skills

• Strong analytical and problem-solving capabilities with a structured approach to process analysis and improvement.

• Proven experience in process mapping, requirements analysis, and documentation.

• Ability to translate business and user needs into clear process and functional requirements.

• Excellent stakeholder management and communication skills.

• Ability to coordinate effectively across business and technical teams.

• Strong understanding of process dependencies and end-to-end service impacts.

• Ability to work independently while collaborating closely with Process Owners and cross-functional teams.

• Knowledge of process governance, compliance frameworks, change control, and continuous improvement methodologies.

• Excellent written and verbal communication skills in English.

Nice to Have

• Minimum of 3 years of experience in Process Management, Identity & Access Management (IAM), IT Service Management, Business Analysis, or a similar role.

• Good understanding of IAM concepts and identity lifecycle management processes.

• Experience with process design, optimization, and continuous improvement initiatives.

• Experience working in cross-functional and international environments.

• Familiarity with ServiceNow and enterprise IAM platforms.

• Agile, Business Analysis, Process Management, or IAM-related certifications.

• Experience working in highly regulated environments is considered a plus.

SCHEDULE 🕘:

• 08h-17h from Monday to Friday (flexible)

• Hybrid (onsite presence in Sant Cugat at least once per week)

CONDITIONS 🌱:

• Salary package based on your profile.

• Ticket restaurant included in-office hours.

• Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.

• Discounts in gym network.

• Training catalogue.

Our goal is that you are well in every way!