Allianz is a global leader in insurance and asset management, serving over 122 million customers in more than 70 countries. As one of the world's largest financial services providers, the company operates across diverse sectors including property-casualty insurance, life and health insurance, and asset management through major brands like PIMCO and Allianz Global Investors. In Spain, Allianz maintains a robust presence with major hubs in Madrid and Barcelona, supporting both local market operations and global service centers like Allianz Technology. The company is a significant employer for international professionals, particularly in tech-heavy roles such as AI, cybersecurity, and SAP engineering, offering a multicultural environment where English is often the primary working language for global functions.

Founded in Berlin in 1890, Allianz moved its headquarters to Munich after WWII. It has grown through international expansion and strategic acquisitions to become one of the most valuable insurance brands in the world.

Global Functions & Data - Service Governance Manager

Allianz

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About the Job

The primary function of the CTO2 Area revolves around transformation, customer-centricity, and delivering a high-quality experience for the OE's by being the bridge between the OE and Allianz Technology and ensuring a reliable and future-proof IT services to the OEs.

Target is the continuous improvement of the existing IT delivery model between Allianz Technology and Allianz Partners to meet the financial and qualitative requirements of all parties involved, at the same time echoing ongoing internal transformation at Allianz Partners.

In this context, we (CTO2AZP Global Functions & Data) are hiring a Service Governance Manager who takes ownership of Contact Center Solutions (CCS), e.g. Conversational AI, CCS Cloud Telephony and Robotics solutions provided to AZ Partners.

What you do

End-to-end delivery, ensuring that projects and programs are delivered on time, within budget and to the required quality standards.
Build a close working relationship with the CTO2AZP verticals (Mobility& Assistance, Travel, Transf.&CoE), corresponding Service Governance Tribes and the Allianz Partners key contacts of AZP CTO and COO.
You are accountable for a defined CHANGE budget for specific programs and projects. This includes managing financial resources effectively and ensuring that the program/project targets are met. Throughout the year, project actuals are closely tracked, projects are forecasted and corresponding reporting is provided.
You are responsible for the corresponding Managed Business Services in the operational phase (RUN). This involves overseeing the ongoing management and delivery of services to meet the needs of the business. In RUN, the Service Governance Manager oversees the actual cost/revenues charging of corresponding Services, reports to stakeholders, supports the yearly Planning Dialog for both, RUN and CHANGE, with that ensuring transparency and efficiency.
Work towards continuous improvement of the existing IT delivery model between Allianz Technology and Allianz Partners. This includes meeting the financial and qualitative requirements of all parties involved, while echoing ongoing internal transformation at Allianz Partners.
You will play a key role in driving transformation and customer-centricity within the CTO2 Area, ensuring a high-quality experience for the customer by acting as a bridge between the AZ Partners and Allianz Technology.

What you bring

Proven experience in end-to-end project and program management, including delivery accountability, resource management, risk management and stakeholder communication; experienced in Service Management with a strong focus on financial steering and capacity management as well as AZ Technology internal processes as well as rules and regulations.
Demonstrated ability to build and maintain strong working relationships with internal and external stakeholders, Allianz Partners counterparties, Application Bundle Owners, and Capability Towers.
Proven record of accomplishment of driving continuous improvement initiatives, particularly in the context of IT delivery models, to meet the financial and qualitative requirements of stakeholders.
Understanding transformation initiatives and customer-centricity, with the ability to drive a high-quality experience for the customer by acting as a bridge between customer and Allianz Technology.
Excellent communication, negotiation, and leadership skills, with the ability to effectively communicate with diverse stakeholders and lead cross-functional, agile teams.
Strong analytical and problem-solving skills, with the ability to identify issues, analyze data, and develop effective solutions to complex challenges.
Experience within the finance, IT, or insurance industry, with a strong understanding of the business context, IT Service Management (budget, cost, quality) and specific requirements relevant to the role.
Basic knowledge of AI technologies, principles and their practical use.

What we offer

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.