ServiceNow Discovery Engineer

About the role

We are looking for a ServiceNow Discovery Engineer to join an enterprise-scale Discovery Engineering squad that executes discovery across millions of infrastructure targets on daily and weekly schedules. You will design and build AI agents that analyze Discovery logs, classify failures, identify root causes, and generate corrections to Discovery probes and patterns with appropriate testing guardrails, while also developing observability agents that continuously assess MID Server health, throughput, and coverage. The role requires hands-on ServiceNow Discovery experience including MID Servers, Patterns/Probes, and CMDB/CSDM data quality.

What you will do

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Must haves

• Hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, alongside Grafana.
• Upper-intermediate English level.

Nice to haves

• Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.
• Familiarity working in Agile squads alongside software developers.

Perks

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
• Well-being & support: access local well-being programs and people-focused support tailored to your location