Senior Insurance Business Analyst Guidewire Billing Center

We Are Waiting for You

Hi there!

I am Laura, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at Zurich!

First off all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I'll try to make it easier.

Who Are We?

Let me introduce us. You're reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

What Can You Expect?

We are looking for a Senior Insurance Business Analyst for Guidewire Billing Center who can move easily between identifying business needs, shaping practical solutions, and leading smaller initiatives from idea through to delivery. This role is designed for someone who is comfortable working across discovery, experimentation, implementation, and continuous improvement.

The role combines elements of organizational transformation, business analysis, and project delivery. It also includes a hands-on focus on internal process improvement and limited operational support, with the ability to use AI-enabled tools such as Claude Code and Microsoft Copilot to build or maintain lightweight solutions within the Microsoft 365 environment.

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I'm glad you asked.

As a Senior Insurance Business Analyst Guidewire Billing Center, you will help improve how we work by understanding needs, testing ideas, and delivering practical solutions that support colleagues, customers, and business priorities in the areas of billing & finance primarily. You will work closely with stakeholders to define problems clearly, evaluate options, and turn opportunities into manageable initiatives with measurable outcomes. You will be expected to switch confidently between structured analysis, rapid experimentation, and delivery coordination.

Key Responsibilities

• Identify and clarify business needs through stakeholder engagement, observation, workshops, and lightweight discovery activities.

• Translate ambiguous problems into clear requirements, opportunity statements, process definitions, and success measures.

• Support the design, testing, and refinement of products, process changes, and solution concepts through structured experimentation and iteration.

• Lead smaller projects or workstreams from inception through delivery, including planning, coordination, tracking, risk management, and handover.

• Drive internal process improvement initiatives to simplify ways of working, reduce friction, and improve effectiveness.

• Use tools such as Claude Code and Microsoft Copilot to support limited solution development, automation, maintenance, and documentation within the Microsoft 365 environment.

• Contribute to the build and upkeep of lightweight tools or automations across applications such as Excel, Word, Outlook, Teams, SharePoint, Power Automate, and Power Apps, where appropriate.

• Define and monitor KPIs, adoption indicators, and outcome measures to assess whether solutions are delivering the intended value.

• Support change adoption through clear communication, practical guidance, training, and stakeholder engagement.

• Work within Zurich standards and collaborate with relevant teams to ensure appropriate governance, security, privacy, and compliance considerations are addressed.

• Work alongside experts in various technological domains.
• Enhance your skills with real-world experience.
• Contribute to a team that values your input and creativity.

What Makes You a great Fit?

While we're not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you'll be a fantastic fit for our team. We are waiting for you!

What Success Looks Like

• Business needs are understood early and translated into clear, actionable requirements or improvement opportunities.

• Ideas are tested quickly and pragmatically, helping teams learn faster and invest in the right solutions.

• Smaller initiatives are delivered with discipline, transparency, and a clear focus on outcomes.

• Internal processes become simpler, more efficient, and easier for colleagues to use.

• AI and Microsoft 365 capabilities are used responsibly to create practical value rather than unnecessary complexity.

• Stakeholders feel supported, informed, and engaged throughout the change journey.

• Benefits, adoption, and performance are measured so improvements can be sustained over time.

Skills and Experience

• Certified to a recognized Business Analyst qualification i.e. CBAP (Certified Business Analyst Professional) as part of IIBA (International Institute of Business Analysis) or i.e. PMI-PBA (Project Management Institute - Professional in Business Analysis)
• Experience of working within Agile methodology i.e. Scrum SAFe
• Working knowledge of Guidewire Billing Center/ Finance
• Functional experience ideally in the areas of invoicing, payment schedules, commissions, delinquency handling, disbursements, and general ledger postings

• Experience in a role that combines business analysis, transformation support, process improvement, project coordination, or delivery management.

• Ability to move comfortably between discovery, analysis, experimentation, implementation, and follow-through.

• Strong stakeholder management, facilitation, and communication skills, with the ability to work across different functions and levels of the organization.

• Practical experience defining requirements, documenting processes, and supporting solution design.

• Confidence leading smaller projects or workstreams, including scope, timeline, dependencies, and risk tracking.

• Working knowledge of Microsoft 365 tools, including collaboration, documentation, workflow, and productivity applications.

• Hands-on interest in or experience with AI-assisted tools such as Claude Code and Microsoft Copilot for lightweight development, automation, or content support.

• Analytical mindset with the ability to use data, KPIs, and evidence to inform decisions and evaluate outcomes.

• A practical, improvement-oriented approach with strong attention to usability, adoption, and business value.

• Experience in insurance, financial services, or a regulated environment is helpful but not essential.
• Technology experience in Guidewire preferably both Policy Center and Billing Center

AI Experience (Mandatory)

Candidates must demonstrate practical AI experience in at least two of the following three areas:

• AI for Customer or Business Value
  Proven use of AI tools or solutions to improve productivity, quality, or outcomes, or to deliver measurable value to customers or stakeholders.

• AI in Day‑to‑Day Operations
  Active use of AI to enhance personal or team effectiveness (e.g., productivity, development, testing, analysis, documentation, or workflow optimisation).

• Enterprise AI Contribution
  Tangible involvement in enterprise AI initiatives, such as platform adoption, innovation programs, governance, enablement, or scaling AI across the organisation.

Candidates must be able to clearly articulate concrete examples and outcomes.

And... What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Option to work abroad up to 25 days yearly.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona

We Are Waiting for You.

Can you see yourself in this role? Don't wait any longer! Apply by sending your CV in English.

If not, no worries! We'll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center - Your Talent, Our Strength

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): ES - Barcelona
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Laura Santamaría Rodríguez