About the role

This is not your typical customer service role.

As a Telephone Service Agent for FORTĒA®, you're the first voice pharmacy partners hear. You don't just answer calls, you drive conversations, register orders, and make things happen.

You sit right at the intersection of service and sales. Every interaction is a chance to strengthen relationships, support partners, and unlock growth.

If you're confident on the phone, commercially sharp, and energized by human interaction, this is where you thrive.

What you'll do

You take ownership from the moment the phone rings.

• Handle inbound calls from pharmacy partners (B2B) with confidence and clarity

• Process orders accurately in Shopify and ensure smooth follow-through

• Identify commercial opportunities and forward qualified leads internally

• Build strong, trust-based relationships with pharmacy partners

• Act as the bridge between partners and internal teams

• Keep things organized, structured, and running efficiently

What you bring

You're someone who combines people skills with a commercial mindset.

• Native German (spoken and written)

• A confident and professional phone presence

• Experience in customer service, inside sales, or similar roles

• Strong ownership and ability to work independently

• Structured, reliable, and detail-oriented way of working

• Interest or basic understanding of health, pharma, or supplements is a plus

What you'll get

You'll join a fast-moving environment where your impact is visible from day one.

• A role with real ownership and direct partner impact

• A mix of service and sales, no repetitive script work

• A collaborative, international environment

• Clear processes with room to improve and optimize

• The opportunity to grow with both the client and weWow

Why this role matters

This role directly impacts partner satisfaction, order flow, and revenue generation.

You're not just supporting operations, you're influencing growth. Every strong conversation improves retention, increases trust, and opens new opportunities.

That's the kind of impact we care about.

The extras you'll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us - because fueling your day matters

• Spanish health insurance - we've got your well-being covered

• Free Spanish classes - unlock a new language and immerse yourself in the local culture

• Career growth opportunities - take your skills to the next level with endless development paths

• Monthly events and socials - from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support - we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job-be part of an unforgettable journey!