Signicat is a pan-European digital identity company that makes it easy and safe for organisations to know who they are interacting with online. Using our proprietary technology, we help companies and public organisations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.

Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale. Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world.

About the Role:

Signicat is looking for a dedicated and client-focused Payment Support Specialist to join our dynamic Payment Support team. In this role, you will be a crucial link between our company and our valued clients, ensuring all payment and billing processes run smoothly and efficiently. If you have a passion for problem-solving and a commitment to excellent customer service, we would love to hear from you!

What you will do:

• Serve as the primary contact for clients and end-users, expertly handling all invoice and payment-related questions via email and phone.

• Monitor outstanding receivables and support debt management activities, including follow-ups on overdue payments in line with internal policies.

• Collaborate closely with our Sales and Development teams to ensure a high level of customer service and the smooth delivery of billing processes.

• Manage key financial tasks including, invoice processing, payment management, refunds, and debt reconciliation.

• Gather valuable customer feedback and advocate for their needs across departments to drive continuous improvement.

• Actively contribute to enhancing and streamlining our company's billing processes.

What we expect:

• At least one year of experience in customer support or a related field.

• Exceptional written and verbal communication skills in Lithuanian and English (fluency in a second language is a great asset).

• A natural problem-solver with strong analytical skills and meticulous attention to detail.

• The ability to thrive in a fast-paced environment while managing multiple ongoing tasks.

• A true team player with a client-first mindset and a genuine passion for helping people.

• A continuous learner who is receptive to feedback and always looking to grow.

What we offer:

• Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market

• Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences

• Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model

• Work-life balance - enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones

• Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app

• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities

• Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning

• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country

• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about

• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together

• Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don't want to miss

• Vilnius: Modern workplace - our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys.

Salary

2400-2600 €/mon. gross. We are open to discussing a different salary based on your skills and competencies.

We build technology for people to trust each other in the digital world. Signicat is the leading provider of trusted digital identity across Europe. We are growing fast, so joining us means you will too. We connect businesses with their customers and users with digital services. But the greatest connections are the human ones that we have within Signicat, working with the brightest minds in our industry. 

We value the well-being of each employee and all work together to create a supportive and inspiring work environment. Signicat has several offices around Europe. We encourage creativity, initiative and independence to get things done. The digital space is our playground, and we are making it safer together, one day at a time.  For further information about Signicat, please visit www.signicat.com