Customer Service Agent

With over 300 enthusiastic employees from all over Europe, our award-winning customer service center in Fuengirola, Spain, has allowed us to offer our clients the best customer service solutions.

Do you like customer relations? Do you want to join an international and dynamic environment under the sun of the Costa del Sol? Join us!

Your role will be to answer our Spanish customers' requests by phone, email, and chat. The key mission is to listen to the needs of the customers and to offer them the best possible solution.

This is not a remote position.

Your duties include

• Providing a first level of technical response
• Booking maintenance slots for our customers
• Proposing billing solutions
• To work closely with various departments at a fast pace in a multi-faceted environment

What we are looking for

• You speak Spanish at a native level, both spoken and written

• You have a good command of English, both spoken and written

• It is desirable if you speak additional languages (Portuguese, French, Italian)

• You have experience in a customer service-related field

• You have good elocution and active listening skills

• You are comfortable with computers and the telephone as your primary work tools

What we offer

• Full-time position, 39 hrs/week with rotating shifts and occasional weekends
• Exhaustive 4-week onboarding program to settle in your new role
• Free lunch, breakfast, fruits and coffee at the office
• Opportunity to join a fast-growing company
• Benefit package, including an inclusive environment, team buildings, sport activities & much more

If you would like more information on customer service - check out our Instagram account @sectoralarmcs

For questions regarding the position, please contact [email protected]. Please note that CVs are not accepted via email.