Business Analyst - IT-Service Management - ServiceNow Reporting

Your profile

• Desired University degree in Information Technology or similar
• You have experience in the field of reporting, performance analysis and statistics
• You have working experience in using or administering ServiceNow
• You are familiar with ITIL Foundation
• You understand service and support processes
• You at strong at analytical thinking and recognition of connections and dependencies between processes
• You are able to evaluate, review and test your own work
• You can prepare and conduct workshops confidently
• You can explain complex issues in a simplified way
• It motivates you when you familiarize yourself with new topics
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Your English is fluent
• German is an advantage

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
 

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. 

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Your tasks

• Act as consultant for process expert departments on topics related to key figures
• Creating and managing reports and dashboards in ServiceNow
• Management and quality assurance of the existing reporting system
• Optimize the management of our operational units through understandable and clear solutions
• You are part of a motivated, international team