Customer Service Agent

Cornellà de Llobregat·Añadida hace 5 días

Revlon Corporate

11 ofertas abiertas

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Qué piden

Trabajar en inglés
Se requiere inglés, según la oferta.
Trabajar presencialmente en Cornellà de Llobregat
No se menciona ninguna ayuda para la mudanza.
Titulación universitaria
«Bachelor's degree in Business Administration, Supply Chain Management, or a related field.» — según la oferta.

Esta oferta está publicada en inglés.

El puesto

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company's DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio-which consists of some of the world's most iconic brands and product offerings in color cosmetics, skincare, hair color & care, personal care, and fragrances-is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

The Customer Service Representative is responsible for executing the Order-to-Delivery process, supporting the Sales organization and acting as a key point of contact for customers to ensure a high level of service.

This role requires close collaboration with cross-functional teams to deliver operational excellence, monitor service performance, and drive continuous improvement initiatives.

Key Responsibilities

Manage customer service activities to ensure an efficient and high-quality customer experience.
Execute and monitor the Order-to-Delivery process for Iberian customers.
Act as the primary point of contact for customer inquiries, requests, and issue resolution.
Monitor operational KPIs, identify service inefficiencies, and implement corrective actions to improve performance.
Collaborate closely with Supply Planning, Distribution, Finance, Sales, and Marketing teams to achieve business objectives.
Maintain accurate customer and material master data to minimize complaints, returns, and credit notes.
Support sales plans by providing accurate and timely information to relevant stakeholders.
Contribute to process improvement initiatives aimed at increasing efficiency, service quality, and customer satisfaction.

Requirements

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
2 to 4 years of experience in Customer Service within FMCG, Consumer Goods, Cosmetics, or similar industries.
Experience working in a B2B environment.
Good knowledge of customer service and order management processes.
Proficiency in Microsoft Office applications, particularly Excel.
Experience working with ERP systems such as SAP or JDE.
Fluent English (C1 level).

Profile

Customer-oriented approach with a strong focus on service quality.
Strong organizational and problem-solving skills.
Ability to manage priorities in a fast-paced environment.
Effective communication skills and collaborative mindset.
Continuous improvement orientation and attention to detail.

Applicant Data Protection Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Revlon Consumer Products LLC ("Controller"), and its operating affiliates. Revlon Consumer Products LLC's data protection officer is Monica Fahnhorst, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating, and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Greenhouse is certified to the EU-U.S. Data Privacy Framework, which the European Commission has determined ensures an adequate level of protection - comparable to that of the EU - for personal data transferred from the EU.

Your personal data will be retained by Controller for three (3) years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Applicant Privacy Notice

Sobre Revlon Corporate

Revlon es una empresa global de cosméticos y cuidado personal, conocida por sus cosméticos de color, tintes para el cabello y herramientas de belleza. Con una historia que abarca décadas, Revlon se ha consolidado como un actor importante en la industria de la belleza, compitiendo con marcas como L'Oréal y Estée Lauder. La empresa opera a escala global, con productos vendidos en más de 150 países, y tiene una presencia significativa en el sector minorista de mercado masivo.

Revlon tiene una presencia creciente en España, con una oficina clave en Barcelona que respalda sus operaciones europeas. Las operaciones españolas de la empresa se centran en el comercio electrónico, el marketing digital y la gestión de la cadena de suministro, lo que la convierte en un empleador relevante para profesionales internacionales con experiencia en estas áreas. La cultura laboral de Revlon es dinámica y de ritmo rápido, típica de una gran empresa de bienes de consumo, y ofrece oportunidades para profesionales en roles de planificación de la demanda, comercio electrónico y gestión de datos.

Fundación: 1932
Plantilla: 5,000–10,000
Sede: New York, USA
En España: Barcelona

Datos prácticos

La oficina de Revlon en España, en Barcelona, es un centro para sus operaciones europeas de comercio electrónico y digital, que ofrece roles en planificación de la demanda, comercio electrónico y gestión de cuentas clave.
La empresa tiene una huella global, y los roles en España pueden implicar trabajar con equipos internacionales y gestionar cuentas para grandes minoristas en línea como Amazon.
Como una gran marca de consumo bien conocida, Revlon ofrece un nombre reconocible para un currículum, lo que puede ser valioso para profesionales internacionales.
La empresa ha experimentado una reciente reestructuración financiera, lo que podría presentar tanto oportunidades como riesgos para los nuevos empleados.

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