About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Mission & The Work

In this role, you will join the Media Essentials team (codename Ether). Your mission will be to build world-class rich media solutions that power deep interactions for Glia's customers. You will be a force multiplier whose work directly impacts the successful execution of our very ambitious Voice+AI roadmap.

Our Collaboration Model

We are a remote-first team distributed across Portugal, Spain and Estonia, working across EET timezone. While we embrace remote collaboration, we have offices in Tallinn and Tartu for those who prefer them. We also gather the full team in Estonia twice a year to innovate and connect in person.

What We're Looking for

We are looking for a high-ownership Senior Software Engineer who thrives on technical variety. While our core needs might involve Go, Elixir, possibly C++ or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks, selecting and mastering the best tool for the challenge at hand.

• Experience: 5+ years of professional development with a proven track record of leading complex projects and owning system outcomes.

• System Design: Demonstrable expertise in building and maintaining scalable, highly available, and reliable distributed systems.

• Technical Foundation: Strong mastery of strictly-typed/compiled languages, design patterns, and containerized cloud infrastructure (AWS).

• Engineering Excellence: Committed to TDD, CI/CD best practices, and the deliberate use of AI development tools (e.g., Claude Code) while maintaining full accountability for code quality.

Special skills and experience that can make you especially strong team member

We are particularly interested in candidates with experience in real-time communication and low-latency systems. Professional experience in the following is a significant advantage:

• Real-Time Media: Development of streaming applications (e.g., WebRTC).

• Telephony/VoIP: Practical experience with SIP/VoIP protocols, FreeSWITCH, or Kamailio.

• Architecture: Familiarity with event-driven architecture.

No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply.

Our Tech Stack

• Backend: Go, Elixir, Ruby, Python

• Voice Infrastructure: Kamailio, FreeSwitch, Homer

• Infrastructure: AWS, Kubernetes (EKS), Docker, Terraform

• Databases & Persistence: PostgreSQL (RDS), DynamoDB, Redis

• Event Streaming & Messaging: Apache Kafka, RabbitMQ

• AI: Amazon Bedrock, Claude Code, Google Gemini

• CI/CD & Build Tools: Jenkins, GitHub Actions, ArgoCD

• Monitoring: DataDog, Sentry

For some teams also:

• Frontend: React, JavaScript, TypeScript

• Cross-platform Desktop: Electron

• MobileSDK: Swift, Kotlin, React Native

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com