Client Advisor Madrid ECI

5-7 years’ experience in Fashion/Luxury Sale
Bachelor’s Degree or equivalent is preferred
Manages own image standards on a high level
Strong selling and communication skills are necessary
Excellent relationships skills
Organization, professionalism, self-confidence
Strong customer service skills
Computer skills and Retail management system knowledge
Goal oriented approach, multitasking
Strong knowledge and/or interest for Fashion/Luxury Industry
Fluent English and Spanish

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines