Junior Operations Analyst 

Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a Junior Operations Analyst to join our Ebury Operations team in our Leon office. We are looking for candidates who are ambitious, bright and enthusiastic to develop their professional career in Finance. This is an excellent opportunity to join a rapidly growing, international company in a role which offers professional growth and career progression.

What you'll do

● Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs
● Completion of payment beneficiaries, in accordance with internal processes
● Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm
● Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes
● Take responsibility for assigned tasks and demonstrate end to end ownership
● Creation and manual enrichment of transaction reporting files.
● Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury's network of bank accounts.
● Investigation of unallocated and/or non-received funds, and rejection or escalation as required
● Funding client trades, where manual funding is required
● Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
● Conduct basic updates on client information adhering to the relevant processes and procedures.
● Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
● Adhere to all internal policies, processes and procedures
● Meeting quality standards and Adherence to SLAs
● Offer where applicable and seek feedback, learn from mistakes

What you'll need

● Practice good office etiquette through punctuality, attendance and behaviour
● Proactive, with the ability to work within strict time-frames and under pressure
● Diligent, with good attention to detail
● Good communication skills, both written and verbal
● Co-operative, and comfortable working in a team environment
● Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
● Motivated, with a desire to make Ebury a success

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury!

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