We're looking for a Junior Business Resiliency & Delivery Specialist to join our Resiliency & Delivery team.

In this role, you will work closely with the Head of Resiliency & Delivery and the Delivery Manager, supporting day-to-day operations that help keep our platform reliable, stable, and aligned with our delivery commitments.

You will gain hands-on experience in incident management, service support, and delivery coordination, while learning how modern SaaS platforms are operated. As a Junior Business Resiliency & Delivery Specialist, you will:

Support Incident Management & SLA Tracking
Assist in managing incidents across different channels, ensuring proper prioritization and timely follow-up in line with SLAs. Support communication during incident resolution.

Learn and Support Operational Processes
Work with senior team members to support consistent use of incident handling, ticket management, and delivery workflows. Gain hands-on experience with structured operational practices.

Assist with Platform Monitoring and Risk Escalation
Help monitor alerts and platform health indicators using observability tools (e.g., DataDog, Sentry). With guidance, learn how to identify unusual patterns and escalate potential issues when needed.

Support Delivery Coordination
Assist with release and delivery activities by tracking deployments, identifying blockers, and helping maintain visibility across teams.

Support Reporting & Insights
Help prepare reports related to incidents, SLA performance, and delivery metrics. Contribute to identifying trends and areas for improvement.

Contribute to Continuous Improvement
Work with senior team members to improve on-call, service support, and delivery processes. Help identify gaps and suggest improvements.

Maintain Documentation
Support the creation and maintenance of operational documentation, including incident handling procedures and delivery guidelines.

Your profile

Experience:
• 0-2 years of experience in operations, delivery, support, or technical roles
• Exposure to incident management, service support, or delivery environments is a plus
• Experience in a SaaS or tech environment is a plus

Technical Skills:
• Basic understanding of web/mobile applications and how systems interact
• Familiarity with ticketing systems (e.g., Jira Service Management) is a plus
• Exposure to monitoring tools (e.g., DataDog, Sentry) is a plus
• Understanding of SLAs, priorities, and incident workflows is a plus
• Basic knowledge of cloud environments (AWS/Azure) is a plus

Soft Skills:
• Strong organizational and coordination skills
• Attention to detail and ability to follow structured processes
• Clear and professional communication
• Ability to stay calm and structured in high-pressure situations
• Willingness to learn and grow in a fast-paced environment

Nice to Have
• Exposure to on-call or incident management environments
• Familiarity with Agile delivery processes
• Basic understanding of DevOps or platform operations
• Interest in reliability, delivery governance, or service operations

We are leveraging the AI revolution to completely rethink what enterprise software can be. We hold ourselves to the standard of the best consumer apps, focusing on insights and decisions rather than complex analytics.

• Founded in 2020, we've grown to 350 people, backed by strong organic growth and a recent €80M Series B
• We are an internationally diverse team with more than 30 nationalities working from our offices in Barcelona, Madrid, Munich, New York, and Cluj
• We offer a hybrid work mode, with 2+ days onsite each week. This role is based in either Barcelona, Madrid, or Munich
• We're curious about new technologies and encourage experimentation
• We do cool and fun offsites (e.g. Ibiza, Kitzbühel) and regular casual get-togethers

If you want the freedom to explore what the future looks like, this is the place.