Back Market is seeking a Junior Customer Care Specialist fluent in English and German to join their Barcelona team. This role involves providing quick and clear information to customers across various channels, improving customer experience, and coaching outsourced agents. The position offers a hybrid work environment and the opportunity to contribute to a mission-driven company focused on sustainability.
Leroy Merlin seeks a Customer Care Regional Lead for Catalonia to drive operational excellence and customer satisfaction. This role involves innovating work models, ensuring regional consistency in methodology and quality standards, and analyzing key performance indicators. You will collaborate with regional leaders to align store and operational teams with company objectives.